IFB Washing Machines are often defective and even though they claim to give you four years guarantee, they actually don't come through when you complain. Their lack of action on complaints to replace defective parts is never heard and just like many Service Centres of famous Companies, they too display hostility and lack of sensitivity in resolving complaints at the earliest. Just like many others IFB also has chosen the wrong Service Centre called Vaishnavi Enterprises to resolve their complaints. Because of their bad attitude, many customers have taken up their complaints with IFB Appliances regarding Washing Machines to Consumer Courts. I was doing a research on that and was surprised at the number of cases against them and I wish we had consulted the internet to read their bad reviews before purchasing their washing machine.
Vaishnavi Enterprises has the worst attitude possible and the person in charge there Mr. Arun lacks basic courtesy to even talk properly leave alone capability to handle complaints and solve them effectively. He is downright rude and takes out his frustration of the so- called shortage of staff on customers. I would like to know why IFB Appliances has detailed such a person to deal with the customers and why should the Customers suffer for his inefficiency to handle his staff.
The front loading washing machine Elena VX 6kg that we had purchased about a year back has been giving problems from the beginning and the defective plug also caused a massive and explosive short circuit at our home which we got repaired by our local electrician. Gradually the machine also stopped functioning properly and one had to manually change settings which used to consume a lot of time. Eventually we had to turn to them to complain as the washing machine is still in the four year guarantee period. We had heard about their poor customer service and were a bit reluctant to contact them but had no choice as the machine needed to be repaired. Much to our disappointment, the rumours about their poor customer service proved true. First they made us wait to get the spare part which is the timer and then they never landed up on the appointed time. Now every time Mr. Arun is detailing a new person and he tells us to contact them directly when they don't land up...the result being that this has become a Tom & Jerry chase.
Instead of being apologetic about their inefficiency and lack of co-ordination, he orders us to keep waiting endlessly everyday which is so very inconvenient. It is people like Mr. Arun and Mr. Anoop of IFB Appliances let down the confidence of the customers in their services.
I intend to escalate this matter further and will not give up till I get to the core of it. IFB has to be answerable and if needed even replace the defective washing machine they sold us. I will be following up our complaint number 12422248 with more stories of people who have faced similar problems with IFB Appliances. One customer has put up a video regarding this on youtube. People please think before buying IFB Washing Machines. As customers we need to stand united in demanding the best possible customer service !
Vaishnavi Enterprises has the worst attitude possible and the person in charge there Mr. Arun lacks basic courtesy to even talk properly leave alone capability to handle complaints and solve them effectively. He is downright rude and takes out his frustration of the so- called shortage of staff on customers. I would like to know why IFB Appliances has detailed such a person to deal with the customers and why should the Customers suffer for his inefficiency to handle his staff.
The front loading washing machine Elena VX 6kg that we had purchased about a year back has been giving problems from the beginning and the defective plug also caused a massive and explosive short circuit at our home which we got repaired by our local electrician. Gradually the machine also stopped functioning properly and one had to manually change settings which used to consume a lot of time. Eventually we had to turn to them to complain as the washing machine is still in the four year guarantee period. We had heard about their poor customer service and were a bit reluctant to contact them but had no choice as the machine needed to be repaired. Much to our disappointment, the rumours about their poor customer service proved true. First they made us wait to get the spare part which is the timer and then they never landed up on the appointed time. Now every time Mr. Arun is detailing a new person and he tells us to contact them directly when they don't land up...the result being that this has become a Tom & Jerry chase.
Instead of being apologetic about their inefficiency and lack of co-ordination, he orders us to keep waiting endlessly everyday which is so very inconvenient. It is people like Mr. Arun and Mr. Anoop of IFB Appliances let down the confidence of the customers in their services.
I intend to escalate this matter further and will not give up till I get to the core of it. IFB has to be answerable and if needed even replace the defective washing machine they sold us. I will be following up our complaint number 12422248 with more stories of people who have faced similar problems with IFB Appliances. One customer has put up a video regarding this on youtube. People please think before buying IFB Washing Machines. As customers we need to stand united in demanding the best possible customer service !
