It is such an unpleasant experience to even register a complaint at Vodacare's number 199 because they refuse to give you a reference number for it leave alone address it. Most times they even disconnect the calls or keep you waiting so long knowing well that you would be charged for it . What is most frustrating is that every time you have to explain your case from the beginning. There is lack of co-ordination between their various teams and they cover for each other all the time.
I had to talk for so long to convince the Shift Supervisor today to register my complaint against the person Sunder who harassed me tonight. It is my right to demand for a reference number against any complaint or query I put forward ! But he refused to accept that till the time I said that I would post this feedback on social media.
Their latest stance is that whatever may be Vodafone will not apologise and the supervisor wanted to know what evidence I possess to prove that I visited the store with updated documents. I refused to divulge that information completely. He also said that an investigation will not be carried out. Why not ?This is really some sort of gang warfare by them against customers. All this bullying is happening because of the encouragement of the Nodal team who did not do their job in June or now. So the other alternative left for them is to cause deep stress to the customer so that the customer crumbles and gives in. I am not going to be bullied or threatened ! I will stand up for my rights to prove that they are lying all the way.
The entire night I have spent calling them and reading reviews of their services. All customers are fed up of the bad attitude of the Vodafone Customer Service specially towards lady customers. Later I will be posting screenshots of some of the bad reviews. I wonder what kind of people they are hiring to deal with customers.
The supervisor at 199 told me that their customer service team and the Vodafone store said that I was not willing to submit my documents which is so untrue. Time and again I have said that I had already submitted updated documents in June 2015 and even after all the bullying, inconvenience and harassment caused by them,I was and am willing to submit those documents once again on the condition that Vodafone carries out a thorough investigation as to why false information was provided regarding my case or they send me a written apology letter accepting that it was their mistake that they did not update the information on their system that I had submitted the updated documents and they were verified but even then they barred my calls.
But it is clear to me from the mails and conversations that they are too rigid to accept their mistake. Their supervisor Naresh says that while they may agree that I visited the store with the documents but that information has not been updated by people concerned and so based on their evidence in a way they can imply that I did not submit documents which is so absurd ! It is like a Hotel Receptionist failing to find time to update Information of a guest check-in on the computer and later holding that as an alibi that the guest did not check-in at the hotel on that day just because the computer reflects that !
For God's sake Vodafone you think the above is excuse or proof enough to prove that I did not visit the store ! Like I said to the supervisor, if Vodafone Specialised care team and Nodal have made a mistake then they should gracefully accept their mistake instead of uttering a thousand lies to hide one lie. They have to take responsibility for their mistakes before expecting any co-operation from the customer. They have to admit that they reacted impulsively and disconnected my services without an investigation or getting to the root of the matter. Even after co-operating all the way so many years, I am getting this kind of treatment by Vodafone !
