I just posted again on Vodafone India FB page describing how utterly disappointed I am in their not following up on my case that was left incomplete in June 2015 only to surface again today. Let's see how they respond to this case on the same subject this time but from past experiences I doubt that they would resolve it once and for all.
Vodafone continues to show insensitivity and carelessness in dealing with customers. As it is the last case on the same subject lies unresolved as after that nobody from Vodafone's highest authority levels got in touch with me to follow up on my complaint. There was no follow up. There was no thorough investigation and judgement was given by them without verification. I have all the mails till now. They were supposed to be investigating the false feedback of their specialised care team but all they did was giving me fake assurances when actually from the beginning till the end they supported the lies of their teams and defended them all the way. This is a total let down !
Not only that but my request that their specialised care team apologise to me in writing for giving false feedback was also ignored. Not only is Vodafone incapable of delivering fair resolutions but Vodafone does not even believe in sincerely apologising to their customers in writing for the deep stress and harassment they cause to their customers.
Vodafone does not ever take responsibility of their careless actions in recent years and they do not address or complete their cases. The grievances I had regarding this subject in June this year were not addressed effectively and the case was left incomplete because of which I am facing the same problem again.
Leave alone giving damages for all the loss of time, money and peace of mind they caused me, they were not even willing to apologise to me in writing or ensure that I would not be threatened like this again. As I have been repeating from June, I had already visited the Noida Sector 18 Vodafone store with the updated documents on June 3rd 2015 and the store staff also confirmed the same, but Vodafone Nodal and Appellate refused to believe that as they chose to be partial and loyal to their so called specialised care team who gave them false feedback. As I said earlier on, I have evidence to prove that I visited the store. And this time Vodafone is again provoking me to take this to Court.
I expect justice to be served and for once Vodafone to take a fair stand and carry out a proper investigation so that it could be proved that their teams were lying. Now this is a matter of principles for me...and I am very serious about ensuring that the truth is uncovered. Thereafter I want a written apology letter to be posted to me and then maybe Vodafone can expect co-operation of some kind from me. Till then I have warned them that if my phone services are interrupted again then this matter will be escalated further than where it went last time. Vodafone cannot be after me every three months to verify my identity with documents when I have already done so many times till June 2015 itself. This is pure harassment and discrimination !
Vodafone continues to show insensitivity and carelessness in dealing with customers. As it is the last case on the same subject lies unresolved as after that nobody from Vodafone's highest authority levels got in touch with me to follow up on my complaint. There was no follow up. There was no thorough investigation and judgement was given by them without verification. I have all the mails till now. They were supposed to be investigating the false feedback of their specialised care team but all they did was giving me fake assurances when actually from the beginning till the end they supported the lies of their teams and defended them all the way. This is a total let down !
Not only that but my request that their specialised care team apologise to me in writing for giving false feedback was also ignored. Not only is Vodafone incapable of delivering fair resolutions but Vodafone does not even believe in sincerely apologising to their customers in writing for the deep stress and harassment they cause to their customers.
Vodafone does not ever take responsibility of their careless actions in recent years and they do not address or complete their cases. The grievances I had regarding this subject in June this year were not addressed effectively and the case was left incomplete because of which I am facing the same problem again.
Leave alone giving damages for all the loss of time, money and peace of mind they caused me, they were not even willing to apologise to me in writing or ensure that I would not be threatened like this again. As I have been repeating from June, I had already visited the Noida Sector 18 Vodafone store with the updated documents on June 3rd 2015 and the store staff also confirmed the same, but Vodafone Nodal and Appellate refused to believe that as they chose to be partial and loyal to their so called specialised care team who gave them false feedback. As I said earlier on, I have evidence to prove that I visited the store. And this time Vodafone is again provoking me to take this to Court.
I expect justice to be served and for once Vodafone to take a fair stand and carry out a proper investigation so that it could be proved that their teams were lying. Now this is a matter of principles for me...and I am very serious about ensuring that the truth is uncovered. Thereafter I want a written apology letter to be posted to me and then maybe Vodafone can expect co-operation of some kind from me. Till then I have warned them that if my phone services are interrupted again then this matter will be escalated further than where it went last time. Vodafone cannot be after me every three months to verify my identity with documents when I have already done so many times till June 2015 itself. This is pure harassment and discrimination !
Vodafone Specialised care team, Nodal and Appelate the worst people to deal with ever as they continue to harass customers even after their co-operation !
ReplyDeleteAs usual even after talking to the Nodal and once again despite their false assurances my calls have been barred again when I have already submitted updated documents on the 3rd of June 2015. This has happened for the second time and now I will have to seriously consider taking Vodafone to Consumers Court ! Vodafone has no right whatsoever to suspend services of my number for the second time in the last three months on the basis of the false feedback of your Specialised Vodafone Care Team.