I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Thursday, October 15, 2015

VODAFONE ATTACKS AGAIN ! - Harassment continues even after submitting updated documents in June 2015




I have written again to Nodal as well as Appellate Authority directly today as the way their so called specialised Vodafone care team and customer services handled my case in June 2015 has made me lose faith in their customer services.

I am being harassed again on the same subject as I was harassed back in June. I had escalated the matter then till the Appellate and all of them did not even investigate the matter thoroughly  before giving a resolution. I was harassed beyond comprehension even after submitting updated documents for my connection on the 3rd of June 2015 at the Sector 18 Noida Vodafone office. Vodafone specialised care team gave false feedback to cover their carelessness.

I have evidence to prove my statement in the court of law. Back then I did not go to Court but this time I may have to.

Now once again Vodafone specialised  customer services team is threatening to disrupt my services when I have already submitted documents in June this year.

Vodafone has no right to continuously threaten me every three to four months. This is pure discrimination ! I have reminded them so many times already that I visited Vodafone Store in June 2015 with updated documents. But they just don't listen !
I will have to consider taking them to Court if they suspend my account again.

Vodafone First investigate the case on the same subject thoroughly and fix responsibility on your specialised care team for giving you wrong feedback to hide their carelessness and then only can we discuss my submitting the documents for the second time this year. FIRST DO YOUR JOB PROPERLY & then I shall co-operate again !



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2 comments:

  1. Simrit KapilaOctober 15, 2015 at 8:03 AM

    Vodafone stop taking Indian customers for granted ! It is time you give the same quality of service you give to your other customers worldwide ! Read the reviews of your customers on all your FB pages and you will know what a bad reputation you are acquiring in India because of your staff here.

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  2. Simrit KapilaOctober 15, 2015 at 8:13 AM


    Back then they had assured me that my feedback on their specialised care team's lies has been forwarded with service request number 2581977212 and that they were ensuring necessary action to prevent recurrence of any such incidence . But it seems that they never even addressed the case properly then leave alone follow up on it. If they had then I would not be still receiving SMS threatening to disrupt services on my number when the updated documents had already been submitted by me in June 2015.

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I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...

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