Not withstanding HDFC Bank's reluctance to extend genuine regrets for the inconvenience and harassment caused to me because of unjustified reduction of the principal amounts of my FDs without my consent, I have in the spirit of not spoiling our long relationship compromised as suggested by them. But even then they are showing their indifference in delaying their final response. Every time they are asking me more time to give the final resolution. And if they continue the never ending delay to resolve the matter, I may actually change my mind.
The last option offered by HDFC was - the Bank can credit the amount of TDS deducted and interest loss due to this in my Savings Account and the tax due till date shall be deducted thereafter. I told them that I can consider this option if HDFC could confirm in writing that without signing the form ( Customer Consent on TDS recovery from CASA.doc) , the Bank will ensure that the same problem will not occur again. After all how many customers have signed such a form ? As far as I know nobody from my circle has done that.
Never have the principal amount of my FDs been reduced like this to recover tax in the presence of sufficient funds in my account even when the threshold limit was crossed. Once again I would like to stress that it was the duty of HDFC Bank to inform me before doing so and if there was any change of policy then all the more the same should have been communicated through your website or mails to customers. But HDFC neglected the fact that communication must be sent to the customer.
I would like to stress again on the point that in the future too HDFC Bank has no right whatsoever to break the FDs of customers without their consent. I repeat the tax should be deducted from the account at the time of crediting the interest of the FD to the account.
The last option offered by HDFC was - the Bank can credit the amount of TDS deducted and interest loss due to this in my Savings Account and the tax due till date shall be deducted thereafter. I told them that I can consider this option if HDFC could confirm in writing that without signing the form ( Customer Consent on TDS recovery from CASA.doc) , the Bank will ensure that the same problem will not occur again. After all how many customers have signed such a form ? As far as I know nobody from my circle has done that.
Never have the principal amount of my FDs been reduced like this to recover tax in the presence of sufficient funds in my account even when the threshold limit was crossed. Once again I would like to stress that it was the duty of HDFC Bank to inform me before doing so and if there was any change of policy then all the more the same should have been communicated through your website or mails to customers. But HDFC neglected the fact that communication must be sent to the customer.
I would like to stress again on the point that in the future too HDFC Bank has no right whatsoever to break the FDs of customers without their consent. I repeat the tax should be deducted from the account at the time of crediting the interest of the FD to the account.
Finally HDFC has responded after long !
ReplyDeleteHDFC has still not credited the above amount in my account !
ReplyDelete