Linkedin's Bad First Impression- Discriminatory attitude

As much as I like LinkedIn and it is certainly a great platform for people to connect and network professionally, the recent attitude of LinkedIn has entirely put me off. I am actually very disappointed!
It concerns an account of someone I know and her initial impression and first experience with LinkedIn has not been great. LinkedIn blocked her new account and placed it on high restriction without so much as even properly investigating the matter. I wonder how this person's account has been blocked when this person has not even started adding connections as yet and so there could be no possibility of someone even remotely complaining about the account in question.
LinkedIn is supposed to be connecting people and not alienating people from each other by preventing them from connecting without no reason whatsoever. I am thoroughly disappointed by the U.S team of LinkedIn as their investigation and follow up on the case is not thorough. Also they have adopted a very discriminatory attitude towards this entire case without so much as even confirming the authenticity of the account. This was definitely not expected by the American team of LinkedIn . They should contribute their time and energy on actually blocking fake accounts and not genuine ones. Perhaps they are selecting random accounts to block just to save time in proving falsely that they are doing their job which they are not. I was the person who strongly recommended LinkedIn to this person in the first place and now I feel responsible for making this person endure this discrimination from LinkedIn U.S.A. Let's hope that we are able to effectively resolve this problem and convince LinkedIn of this person's authenticity by providing an identity card as evidence though that is an invasion of privacy. But I think that now I would surely think twice before suggesting LinkedIn to any more people. I always believe that there should be uniformity in rules and norms. They should request identification evidence from everyone and not just a few. As it is people in the States unlike other countries can be easily checked out by an online background check and so all the more the LinkedIn team there should have done their homework properly before placing this person's LinkedIn account on high restriction and subjecting this person to such an unpleasant and discriminatory attitude. That way people would not feel discriminated !

ANA Duty Manager's negative response

ANA at New Delhi Airport are distorting the facts. Their reaction to the complaint was negative.

The response from the ANA Duty Manager Ms. Rawat at New Delhi Airport was very disappointing as it lacked empathy, sensitivity and a diplomatic stand on the entire matter. She was clearly siding with her staff.

It was obvious that they are not interested in their passengers' feedbacks or complaints and they are not willing to make it up to their customers the way Emirates does or even offer a sincere apology. Instead they are out to contradict the customers all the time. I am particularly disappointed because I expected better from a Japanese Company.

ANA should be more selective about their Airport staff and teach them to demonstrate sensitivity in addressing complaints through emails. Instead of neutralising a passenger they tend to alienate their passengers. Perhaps travel agents were right in telling me to choose other airlines over ANA over the years. The only reason we always chose ANA was only because of their reservations office staff.

I talked to the ANA Reservations Delhi office  and they too agreed that the whole idea of web check-in is to save time and give entire information including visa details of a traveller before arrival at the airport to make it easier for the traveller.

Now even if ANA systems were down that is not the passenger's problem specially when the passenger has already updated all her details including Green Card number a week before travel. It is untrue that the Green Card number was not updated in her record with them as Ms. Khan had informed my mother because I did it myself on ANA website because I manage her bookings. We know the procedure as we are frequent flyers and that too with ANA, Emirates and Lufthansa on this route. There is this form for travel to America regarding visa or immigration details which has to be filled in much in advance or the passenger may be denied boarding and once that is accepted from their end does the Airline allow web check-in to that passenger on that route.

Ms. Rawat claims that Ms. Khan had informed my mother that the delay was only due to the systems problem which is not true. Ms. Khan did not say that the delay in check-in was ONLY due to system outage but she said that she needed to update the passenger's  Green Card on the system as well which does not make sense as my mother's green card number had been accepted by ANA system many days before the system outage. In that case why did she want to swipe the Green Card ?

All Nippon Airways New Delhi Airport : Harassment of Senior Citizen

ALL NIPPON AIRWAYS NEW DELHI AIPORT CHECK-IN COUNTER- HARASSMENT OF SENIOR CITIZEN

Pathetic and unprofessional  customer service ! The ANA representatives are harassing senior citizens. I am writing to inform about the undue harassment of my mother who is a senior citizen. She is a frequent traveller and has been travelling with ANA for a long time now but never has she been harassed and discriminated like this.

She is a permanent resident of U.S and always does web check-in before her travel. But tonight she was made to wait for an hour at the ANA counter at New Delhi Airport because the lady behind the counter wanted to "swipe" her Green Card and claimed that her system was not working to do so immediately. It was not her place to swipe the Green card as this is the job of the immigration counter.

My mother due to health issues can't stand for long and naturally this long delay at the ANA check-in counter affected her greatly and caused her endless inconvenience. They should have upgraded her seat considering the long delay because of their fault and inefficiency.

No senior person from ANA intervened to resolve the problem . Since she is a permanent resident of United States, I would like to know from ANA under which rule ANA staff insisted that the Green Card had to be swiped at the check-in counter from the originating station of the travel i.e New Delhi Airport. We have the Right to Answers and the Right to Information. And so I have raised this issue with ANA on their social media page and website.

On insisting on having the name of the lady concerned, much later we were informed that her name was Bushra Khan if that is the correct name we were given.

 ANA is spoiling the image of Japanese Customer Service. I have worked in Japan and my family has lived in Japan too and we know for sure that such bad customer service is inexcusable and unacceptable in Japan. So why doesn't ANA deliver the same smooth customer service and pleasant experience internationally ? Shitsurei desu !

Livpure Water Purifier finally repaired after escalation of complaint for several days !

Patience and persistence do work in pursuing complaints.

Well though delayed action from Livpure team, the water purifier was finally repaired today. I am now satisfied with the solution of my complaint and I appreciate their follow up on the matter since Saturday.

But it must be noted that this  complaint could have been handled at the earliest when I first escalated it on the 15th evening . Anyway Mr. Yogendra did a good job ! I trust that they would consider my suggestions so that customers like us do not suffer like this in the future.

I do hope Livpure will not give us any cause to complain in the future and look forward to a renewed relationship. 

Costa Coffee- Coffee losing it's original taste !

In recent times when I have visited my all time favourite Costa Coffee here, I have been really disappointed with the regular cup of cappuccino served there because now the cappuccino taste more like cafe latte as there is less coffee and more milk. Initially their cappuccino definitely tasted better as it was  a stronger cup of coffee. On enquiring about it, I was informed that the smaller the size of the serving of cappuccino, the less coffee it will have. That may hold true for some but it certainly really did not make sense to me because their regular size cappuccino never tasted so milky before. It is just not value for money anymore and I am inclined to visit other cafes now which serve a much better and stronger cup of coffee in regular size. Actually the same goes for their Hot Cocoa and one has to insist that they add a fair amount of cocoa to the milk every time.

Livpure's Bad attitude towards customers

Livpure's bad attitude towards customers

 Only words no action ! As expected even after their customer service representative calling me to assure that an engineer will be detailed to handle this problem, nobody has got in touch regarding the same. This has happened far too many times ! Since the 15th of July 2016 I have put forward three complaints but nothing was done to resolve the problem !

Through it all about five times their team told me on the phone and social media that this would be handled at the earliest but they only mislead the customers !

The character of a company reflects in the services it gives and we all can see what kind of atrocious service Livpure is giving to it's customers. If one has to run behind them for so many days to get the service that is our right, then it is not worth buying Livpure products.

It is time everyone stands collectively to inform everyone about the bad attitude of Livpure and it's terrible customer service so that others do not have to go through the same ordeal. Most customers are having similar problems regarding their after sales services and delay in the complaints being addressed effectively according to Livepure's social media page. Their harassing customers like this speaks of their lack of seriousness towards customers and such kind of attitude causes a lot of stress to customers specially senior citizens. As mentioned earlier on, their engineers except one are never punctual and do not follow up when the complaint escalates.

Livpure has been fairly warned and I have demonstrated immense patience in the matter but now the time has come to seriously report about them. To start with all the Defence Canteens have to be informed about them as a large number of their products are supplied to them. At the time of installation of the water purifier too Livpure had given us problems .At least then more people will come forward with same complaints  about them and something will be surely done and stringent action will be taken against Livpure !

Livpure customers can leave their feedback here too-

LIVPURE WATER PURIFIER- Worst customer service & pathetic complaint management !

LIVPURE WATER PURIFIER'S PATHETIC CUSTOMER SERVICE !

Pathetic customer service ! Since the 15th of July I have been complaining several times on their customer service number and social media page and nobody has taken any action.

They closed my case without resolving the problem and consulting us. We are extremely dissatisfied with the careless way they have handled our complaint. We have paid an extra 8000 for extended warranty and we regret that now. Mr. Subhash was supposed to be visiting again for the first service but he is never easily available and then someone else was sent over instead of him.

Considering Mr. Subhash visited our house after work hours around 10pm the first time he installed  the water purifier which was inconvenient for us , all the more he should have made it that day to our place however late when we requested prompt service as there was leakage from the purifier which later affected the digital indicators too. On the 15th evening I had escalated the complaint further and I was assured that someone senior would visit the next day to address the problem but till date nobody has contacted us.

They have deleted all my posts regarding the negative feedback on their social media pages and now all the more I will escalate the issue on my Consumers Rights Blog  !

Worst after sales service specially in Noida ! There is no follow up on complaints. They have demonstrated a complete lack of responsibility and insensitivity to repeated complaints of a customer.