LIVPURE WATER PURIFIER'S PATHETIC CUSTOMER SERVICE !
Pathetic customer service ! Since the 15th of July I have been complaining several times on their customer service number and social media page and nobody has taken any action.
They closed my case without resolving the problem and consulting us. We are extremely dissatisfied with the careless way they have handled our complaint. We have paid an extra 8000 for extended warranty and we regret that now. Mr. Subhash was supposed to be visiting again for the first service but he is never easily available and then someone else was sent over instead of him.
Considering Mr. Subhash visited our house after work hours around 10pm the first time he installed the water purifier which was inconvenient for us , all the more he should have made it that day to our place however late when we requested prompt service as there was leakage from the purifier which later affected the digital indicators too. On the 15th evening I had escalated the complaint further and I was assured that someone senior would visit the next day to address the problem but till date nobody has contacted us.
They have deleted all my posts regarding the negative feedback on their social media pages and now all the more I will escalate the issue on my Consumers Rights Blog !
Worst after sales service specially in Noida ! There is no follow up on complaints. They have demonstrated a complete lack of responsibility and insensitivity to repeated complaints of a customer.
Pathetic customer service ! Since the 15th of July I have been complaining several times on their customer service number and social media page and nobody has taken any action.
They closed my case without resolving the problem and consulting us. We are extremely dissatisfied with the careless way they have handled our complaint. We have paid an extra 8000 for extended warranty and we regret that now. Mr. Subhash was supposed to be visiting again for the first service but he is never easily available and then someone else was sent over instead of him.
Considering Mr. Subhash visited our house after work hours around 10pm the first time he installed the water purifier which was inconvenient for us , all the more he should have made it that day to our place however late when we requested prompt service as there was leakage from the purifier which later affected the digital indicators too. On the 15th evening I had escalated the complaint further and I was assured that someone senior would visit the next day to address the problem but till date nobody has contacted us.
They have deleted all my posts regarding the negative feedback on their social media pages and now all the more I will escalate the issue on my Consumers Rights Blog !
Worst after sales service specially in Noida ! There is no follow up on complaints. They have demonstrated a complete lack of responsibility and insensitivity to repeated complaints of a customer.
Js16072601197 reference number of the complaint made on the 26th of July
ReplyDeleteIS16071301794 was the reference number of the complaint on the 15th of July which was closed without resolution and consulting the customer. In between I have complained regarding the same on social media too.
The entire experience has left a bad taste regarding their services. Although at last I received a call from their customer service team regarding it now, it is important that the matter is investigated as to why their team is not responsive to customers' complaints.
Livpure may claim to provide pure water through it's purifier but it's services and commitment towards the customers are not pure and as a result of it they are desecrating the name of the celebrity who is endorsing it. We basically bought the product because a famous and most respected sportsman like Sachin Tendulkar is endorsing it and Livpure should stand true to the famous personality who has endorsed them as well as the customers who chose them.
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