Livpure's bad attitude towards customers
Only words no action ! As expected even after their customer service representative calling me to assure that an engineer will be detailed to handle this problem, nobody has got in touch regarding the same. This has happened far too many times ! Since the 15th of July 2016 I have put forward three complaints but nothing was done to resolve the problem !
Through it all about five times their team told me on the phone and social media that this would be handled at the earliest but they only mislead the customers !
The character of a company reflects in the services it gives and we all can see what kind of atrocious service Livpure is giving to it's customers. If one has to run behind them for so many days to get the service that is our right, then it is not worth buying Livpure products.
It is time everyone stands collectively to inform everyone about the bad attitude of Livpure and it's terrible customer service so that others do not have to go through the same ordeal. Most customers are having similar problems regarding their after sales services and delay in the complaints being addressed effectively according to Livepure's social media page. Their harassing customers like this speaks of their lack of seriousness towards customers and such kind of attitude causes a lot of stress to customers specially senior citizens. As mentioned earlier on, their engineers except one are never punctual and do not follow up when the complaint escalates.
Livpure has been fairly warned and I have demonstrated immense patience in the matter but now the time has come to seriously report about them. To start with all the Defence Canteens have to be informed about them as a large number of their products are supplied to them. At the time of installation of the water purifier too Livpure had given us problems .At least then more people will come forward with same complaints about them and something will be surely done and stringent action will be taken against Livpure !
Livpure customers can leave their feedback here too-
Only words no action ! As expected even after their customer service representative calling me to assure that an engineer will be detailed to handle this problem, nobody has got in touch regarding the same. This has happened far too many times ! Since the 15th of July 2016 I have put forward three complaints but nothing was done to resolve the problem !
Through it all about five times their team told me on the phone and social media that this would be handled at the earliest but they only mislead the customers !
The character of a company reflects in the services it gives and we all can see what kind of atrocious service Livpure is giving to it's customers. If one has to run behind them for so many days to get the service that is our right, then it is not worth buying Livpure products.
It is time everyone stands collectively to inform everyone about the bad attitude of Livpure and it's terrible customer service so that others do not have to go through the same ordeal. Most customers are having similar problems regarding their after sales services and delay in the complaints being addressed effectively according to Livepure's social media page. Their harassing customers like this speaks of their lack of seriousness towards customers and such kind of attitude causes a lot of stress to customers specially senior citizens. As mentioned earlier on, their engineers except one are never punctual and do not follow up when the complaint escalates.
Livpure has been fairly warned and I have demonstrated immense patience in the matter but now the time has come to seriously report about them. To start with all the Defence Canteens have to be informed about them as a large number of their products are supplied to them. At the time of installation of the water purifier too Livpure had given us problems .At least then more people will come forward with same complaints about them and something will be surely done and stringent action will be taken against Livpure !
Livpure customers can leave their feedback here too-
Somebody finally heard me though late and ordered the senior engineer to call us on Saturday i.e 30th of July. I have told the engineer Mr. Yogendra to visit our place on Monday morning at 11a.m
ReplyDeleteLet's hope the problem is resolved to our satisfaction. But the feedback they received from their senior engineer is not entirely true as the problem was not just regarding the digital indicators. As a matter of fact, first there was heavy leakage from the body of the water purifier after the first service on the 15th and then even after the purification process would complete when the tank full indicator would light up the rejected water continued dripping for a long time which would never happen before.
Anyway all this leakage resulted in finally spoiling the digital indicator as the water must have entered the indicators. The indicator for the purification process would not light up after that though the other two indicators were alright. We had informed the senior engineer about the same on the evening of the 15th of July but he took it lightly and despite our requesting him to visit the next day to examine the problem, he did not land up. Instead our case was closed the next day without a resolution or a senior engineer's visit as promised by their customer service. We have paid for this product and extra for extended warranty and so all the more a defective unit is unacceptable ! We must get value for money !
Since the 15th of July I had repeatedly explained the entire problem in detail on their social media pages but all my posts were deleted by their team or the page was deleted but you can still find my post on google search on all those dates.
I seek their co-operation in the entire matter and assurance that this case will not be closed till we are satisfied that the problem has been dealt with. All we know is that since April this product had been working fine till the first service and never would the water keep dripping endlessly after the purification process would finish. Never did the purifier leak before that and never was there any problem with the digital indicators. In fact before this we were enjoying using the product and felt that the water tasted better. But after all these problems occurred and encountering the total indifference lack of co-operation of their team towards our complaint has made us regret choosing Livpure. I just hope that henceforward we receive prompt professional services from their team and Livpure make visible efforts to satisfy their customers. They forget that customers can be their worst critics or their brand ambassadors. It is for them to decide what they want and how important they consider the customers.
I would expect the purity of the water to be tested tomorrow after reinstallation of the purifier once the digital pad has been changed and also expect that the rejected water would not continue dripping endlessly even when the purification process completes and the full tank indicator is on. These two points have to taken into serious consideration. I have suggested to them that they replace the purifier if the engineer cannot solve the problem. We would feel insecure about using the purifier till the problems have been addressed completely. Their team of engineers and customer service had already caused us a lot of inconvenience and stress with the considerable delay in addressing the matter and I hope Livpure will not continue to harass us.