Vodafone social media team taking too long a time to address this matter

There has just been an endless wait for getting this case heard ! From the 19th of Oct. I have been giving Vodafone social media team more and more time but Sunil Kumar from the Nodal office got away by mentally harassing me even today and an investigation has not been carried out. 

I wonder whether my number as well as numbers of many customers were accidentally deactivated by Vodafone during system upgrade. In my case it may have been deliberately deactivated because I wanted to expose the inefficiency of the staff who even after verifying my documents put me through endless harassment and inconvenience ! 

Either way because of their inefficient staff I have suffered and now I am told that my number is considered a new number. I have had this number since 2009 and Vodafone had no right to deactivate it and in the process take away the plan I had subscribed to. 

The action of Sunil Kumar calls for suspicion as the law does not allow you to deactivate numbers in times of mobile number portability specially if the customer has cleared all dues. 

In the event of any unresolved issues between us, I had the right to port my number ! Vodafone had already barred my calls on the falsely made up feedback of their concerned team and it was not required to deactivate my number ! Why was all this done ? Why did the Nodal allow this ? Because they had something to hide and the best alternative for them was to deactivate my number so that they could prevent the case from being escalated further which would have hi- lighted Vodafone's deficiencies.

The social media team is taking endless time to deal with this and I have to wait till Monday now but I don't think they will do anything even that day or I see them clearly siding with the staff who is providing false feedback. Anyway let's wait and watch ! But I will continue promoting my petition to inform people about the dishonest business tones of Vodafone as they have troubled me beyond comprehension. On top of it Vodafone has sold unused blocked World Calling Cards to me just before all this.

Nodal's unfair resolution & intervening again at this level not acceptable !

The matter has gone past Nodal long time back because they provided unfair resolutions time and again on this case and I do not accept that ! And I have a right to escalate the matter if I am not satisfied with the unfair decision of the Nodal and Appellate Authority ! But they are even denying me that right by putting endless pressure to give in on their terms. Also they are appointing the same representative that they had assigned to this case earlier on and that person Sunil Kumar is incapable of settling the matter fairly. That man still remains adamant regarding refusal to carry out an investigation, send a written apology letter from people concerned who harassed me or activate my number. By deactivating my number deliberately they are abusing my right to port this number to Airtel.

 Nodal is still refusing to accept the fact that I had already submitted documents ( ID & Address proof) on the 3rd of June 2015 but their staff did not do their job rightly and update that information in my account which caused barring of my calls twice and finally deactivation of my number. Instead of investigating the matter or have their staff apologise to me in writing for all the inconvenience caused, the Nodal team from the beginning has not even tried to resolve the matter or addressed my complaint properly. They are only copying and pasting their old message in every mail they sent me till today and that message clearly reflects their believing the false feedback of their teams and passing unfair judgement based on that !

 As I have mentioned before as well that on the 21st of Oct. 2015 Sunil did not talk to me in an appropriate manner  when he called me. Like Sunder, he was very hostile in his attitude towards me in this entire case. It is clearly obvious that I would not be getting a fair resolution from Vodafone anytime soon as their social media page team keeps delaying addressing this complaint every day despite their assurances that they would look into it.  I communicated to the Nodal in response to their message today that again I am not satisfied with their resolution as I have lost faith in their ability to resolve customer complaints through their actions. What is the idea of Nodal intervening again at this time when the matter has been escalated this far specially they have no intention whatsoever for resolving this complaint fairly ?

 I will be escalating the matter further and as far as it can go. This is totally unacceptable that the Nodal Office is letting Vodafone representatives get away with continuous harassment of a customer. It is also very unfortunate that the Nodal team is aiding the customer service team and Noida Vodafone shop to cover up their lies and till date supporting them in deactivating my number impulsively without even letting an investigation take place. 

 The last time I mailed Nodal before this petition was my last attempt to give them a final chance for the third or fourt time to resolve this issue at their level but they have failed me and let me down as a customer who had repeatedly turned to them hoping that they would order an investigation of the matter and pass a fair judgement.  I have mails to prove their indifference in this entire matter. As I had stated earlier on first Vodafone should do their job and fix responsibility on the people concerned by investigating and asking them to apologise in writing and restore my services, and then I shall submit my documents again for the second time !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone allows harassment to continue through same representative !

Got a call from the same person Sunil (01171272522) who had intimidated me on the 21st and had deactivated my phone number ( after barring of calls before that ) because I communicated to him that I would be porting my number ! His stand remains the same ! I have told him to email me as I will not suffer more harassment on the phone...

I can't understand why after repeated requests to have written interactions on Vodafone social media page and my petition, Vodafone is making the same people get in touch with me who have spoilt the case and are refusing to investigate the matter or send an apology letter even now ? The fact is that I had submitted updated documents and their staff had verified it in June ! And yet my calls were barred twice and finally my number was deactivated !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone fails in satisfying customers / Bad customer service !

Customer service is all about pleasant interactions and reaching for solutions to tackle the problems of customers if any to enhance their experience.

 Customer service is all about recognising the needs of customers and not continually ignoring those needs. Companies need to be interactive with the customers to know their requirements and concerns to retain those customers and win back the dissatisfied ones. Also when one team fails to resolve an issues then right away another team should be detailed to address the complaint and that too promptly. Addressing complaints without delays and follow up after that are so important to keep customers satisfied . If they fail to do that then they fail as a service provider. 

Without communication nothing can ever be maintained or solved. Vodafone lacks in all those departments and so is miserable failing in meeting the expectations of it's customers. 

VODAFONE'S TRYING TO DELAY SETTLING OF MATTERS CAUSES MORE INCONVENIENCE TO CUSTOMERS

According to the message posted by Vodafone on their social media page , they are still working on my concern and others' as well. I have been hearing that far too long now to believe it...Such delays in handling complaints is inexcusable. And resisting interaction through emails is even more irritating after repeated requests to have written interactions regarding this case.

Every day they all post a similar message and falsely promise an update or say that they are trying to resolve the case. My number has been deactivated since the 19th of Oct.

The matter has been delayed long enough and a lot has been damaged in the process-  time, peace of mind, work and money. Each day Vodafone has delayed in fixing responsibility on the people concerned has costed me ! 
Now I find that the World calling card I had purchased from their store is also blocked and the expiry date is nearing. Even after reporting the matter, that too has not been addressed. As it is , I cannot use it as it can be only used on a Vodafone number and my number has been deactivated . 

Why does the customer have to pay for the inefficiencies of their teams ? All this would not have occurred if Vodafone teams had done their job the first time ! Vodafone is not only expected to restore my number but also accept responsibility for what happened and make up for all the inconvenience caused to me in terms of harassment and loss of work and money due to the deactivation.

Vodafone has no right to harass and insult customers to cover up the careless acts of their various teams. The number should not have been deactivated in the first place and now it should be restored immediately before they waste any more days. Investigation of the matter and a written apology from the people who caused me this harassment is long overdue ! Vodafone's rigidity to offer any written apology regarding the case  and refusal to investigate the case has only escalated the matter !

Action speaks louder than words ! Vodafone does not respect customers...

ACTION SPEAKS LOUDER THAN WORDS ! VODAFONE DOES NOT RESPECT CUSTOMERS...

For days Vodafone has been harassing me ! In facts for months I gave been mentally harassed just because their teams did not do their job of updating my information on their system even after verifying my documents at the store. Some numbers were deactivated by their negligence during system upgrade and some they deliberately deactivated to prevent customers from porting their numbers. I have this Vodafone number since 2009 and have always kept submitting updated documents whenever required  and yet I have been harassed so much !

In a democratic country like India this kind of dictatorial attitude of Vodafone is unacceptable and has to be questioned ! 

Vodafone should not get away by bullying customers endlessly by deactivating their numbers and that too without an investigation ! What does Vodafone think ? That it will keep silencing customers by constantly intimidating them and bullying them...Not anymore ! Gradually many people specially Vodafone customers are joining this petition and I sincerely appreciate that ! A special thanks to All those leaving comments as that will enlighten people about Vodafone's code of conduct in business. As a foreign company it should realise the importance of the code of conduct in business as well as respect consumers' rights as observed in their country. 

Today for the 12th day my number stands deactivated. It is time Vodafone stops sending out these false assurances that their teams would look into the matter ! It is obvious that Vodafone has done nothing to investigate the matter ! Customers are tired of their copying and pasting the same message to everyone ! Action speaks louder than words ! No action from Vodafone's side or my number would have been restored by now !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone demonstrates lack of concern for customers' complaints / No regard for customers !

Vodafone is not true to it's own word leave alone customers! They are ignoring the complaints leave alone find mutually suitable resolutions. Every day they have given false assurances to all the customers who are interacting with me  as well as me that they would look into the matter but they have not ! They are all the time finding excuses to avoid addressing the complaints and deviate from the matter. Each day their delaying addressing complaints is costing inconvenience each minute to the customers. People's work and personal lives are getting affected by it. I regret the day I chose Vodafone and many share the same sentiment.

Vodafone is now bullying many customers the same way by threatening to deactivate numbers if they show resistance to their harassment and demand for an investigation of their complaints ! They are specially targeting the ones who are signing this petition.

I am going to pursue this as long as it takes and whatever it takes ! I am going to pursue this as far as it goes ! They may have got their way thrice but not now as I have given them enough chances to investigate the matter before I started my petition ! 

Other Vodafone customers are also coming forward to stand with me every day as they too have reached the edge of harassment by Vodafone ! Now many Vodafone customers are demanding fair resolutions to their complaints as seen on their social media page. Customers are becoming stronger than before ! But Vodafone refuses to take them seriously even now and is not ready to meet them even half way. Instead they are busy deactivating numbers of all the customers who are planning to port their numbers elsewhere ! Either way they will lose customers forever at this rate ! They are losing their long time customers to Airtel because of their rigidity and harshness towards the customers . There are other issues too like barring of calls without really looking into the complaint, network coverage, overcharging of bills and activating services against the wishes of customers.

This message goes out for all telecommunication companies and most of all Vodafone - Do not take customers for granted ! When customers unite you will have to address their concerns sooner or later...