I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Friday, October 30, 2015

VODAFONE'S TRYING TO DELAY SETTLING OF MATTERS CAUSES MORE INCONVENIENCE TO CUSTOMERS


According to the message posted by Vodafone on their social media page , they are still working on my concern and others' as well. I have been hearing that far too long now to believe it...Such delays in handling complaints is inexcusable. And resisting interaction through emails is even more irritating after repeated requests to have written interactions regarding this case.

 Every day they all post a similar message and falsely promise an update or say that they are trying to resolve the case. My number has been deactivated since the 19th of Oct.

 The matter has been delayed long enough and a lot has been damaged in the process-  time, peace of mind, work and money. Each day Vodafone has delayed in fixing responsibility on the people concerned has costed me ! 
Now I find that the World calling card I had purchased from their store is also blocked and the expiry date is nearing. Even after reporting the matter, that too has not been addressed. As it is , I cannot use it as it can be only used on a Vodafone number and my number has been deactivated . 

 Why does the customer have to pay for the inefficiencies of their teams ? All this would not have occurred if Vodafone teams had done their job the first time ! Vodafone is not only expected to restore my number but also accept responsibility for what happened and make up for all the inconvenience caused to me in terms of harassment and loss of work and money due to the deactivation.

 Vodafone has no right to harass and insult customers to cover up the careless acts of their various teams. The number should not have been deactivated in the first place and now it should be restored immediately before they waste any more days. Investigation of the matter and a written apology from the people who caused me this harassment is long overdue ! Vodafone's rigidity to offer any written apology regarding the case  and refusal to investigate the case has only escalated the matter !
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