Nodal's unfair resolution & intervening again at this level not acceptable !

The matter has gone past Nodal long time back because they provided unfair resolutions time and again on this case and I do not accept that ! And I have a right to escalate the matter if I am not satisfied with the unfair decision of the Nodal and Appellate Authority ! But they are even denying me that right by putting endless pressure to give in on their terms. Also they are appointing the same representative that they had assigned to this case earlier on and that person Sunil Kumar is incapable of settling the matter fairly. That man still remains adamant regarding refusal to carry out an investigation, send a written apology letter from people concerned who harassed me or activate my number. By deactivating my number deliberately they are abusing my right to port this number to Airtel.

 Nodal is still refusing to accept the fact that I had already submitted documents ( ID & Address proof) on the 3rd of June 2015 but their staff did not do their job rightly and update that information in my account which caused barring of my calls twice and finally deactivation of my number. Instead of investigating the matter or have their staff apologise to me in writing for all the inconvenience caused, the Nodal team from the beginning has not even tried to resolve the matter or addressed my complaint properly. They are only copying and pasting their old message in every mail they sent me till today and that message clearly reflects their believing the false feedback of their teams and passing unfair judgement based on that !

 As I have mentioned before as well that on the 21st of Oct. 2015 Sunil did not talk to me in an appropriate manner  when he called me. Like Sunder, he was very hostile in his attitude towards me in this entire case. It is clearly obvious that I would not be getting a fair resolution from Vodafone anytime soon as their social media page team keeps delaying addressing this complaint every day despite their assurances that they would look into it.  I communicated to the Nodal in response to their message today that again I am not satisfied with their resolution as I have lost faith in their ability to resolve customer complaints through their actions. What is the idea of Nodal intervening again at this time when the matter has been escalated this far specially they have no intention whatsoever for resolving this complaint fairly ?

 I will be escalating the matter further and as far as it can go. This is totally unacceptable that the Nodal Office is letting Vodafone representatives get away with continuous harassment of a customer. It is also very unfortunate that the Nodal team is aiding the customer service team and Noida Vodafone shop to cover up their lies and till date supporting them in deactivating my number impulsively without even letting an investigation take place. 

 The last time I mailed Nodal before this petition was my last attempt to give them a final chance for the third or fourt time to resolve this issue at their level but they have failed me and let me down as a customer who had repeatedly turned to them hoping that they would order an investigation of the matter and pass a fair judgement.  I have mails to prove their indifference in this entire matter. As I had stated earlier on first Vodafone should do their job and fix responsibility on the people concerned by investigating and asking them to apologise in writing and restore my services, and then I shall submit my documents again for the second time !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive