Vodafone's lack of dedication in providing good customer service- They should change their motto to " Not Happy to Help !"

One thing is quite evident with my recent episode of harassment at the hands of Vodafone that they are not at all dedicated in being fair to their customers and providing efficient customer service. The number of unsolved complaints of their customers speaks of their atrocious Customer Services Management ! Further their so called specialised Vodafone care team is not at all specialised to provide the right feed backs and their seniors as well as Nodal Office/ Appellate Authority Office is not trained enough to handle complaints of customers with tact and sensitivity. In fact their entire team is just rigid and always out to prove themselves right at the risk of even losing customers through their unfair resolutions. Vodafone is simply unapproachable on the subject of complaints and unequipped to have the sense to co-operate with the customers. VODAFONE is simply NOT HAPPY TO HELP ! :( :( :(

Wake up Consumers !

Through this blog I want to heighten the awareness about Consumer Rights or Individual Rights .It is very important to create some awareness amongst people here regarding their Rights. It is not an easy path to awaken people in this direction but it is worth a try ! I will be gradually narrating my experiences in pursuing my rights both in India and abroad so that people could relate to it and be inspired to do the same for themselves. I hope I can make a difference and some if not all choose to stand up for themselves instead of getting suppressed by people who harass and bully them continuously. 

Vodafone's lies cannot alter facts

It is unfortunate that a conflict resolving office like the Appellate Authority is believing the false feedback of the Vodafone care team without even attempting to investigate the matter. I have informed them that I also regret that I cannot resubmit documents without a proper investigation from their side and their accepting the fact that I did submit the updated documents on the 4th of June 2015. Instead of taking stern action against the false feedback of their Vodafone specialised care team, they all are siding with them specially when the Noida Vodafone Store has confirmed and agreed that I had visited the store to submit my documents and they had verified them.

I have escalated the matter with the Ministry of Consumer Affairs too and if needed will go to the Consumers Court too. As I had told the Noida store, I would only consider re- submitting my documents if justice is served and Vodafone specialised care team is held responsible for their false feedback and action is taken against the Backend team too for barring my calls despite submitting my documents. Vodafone is also deviating from the issue as to why my calls were blocked when I had already submitted my documents. Instead of sending their agent now without any consultation with me, this agent should have been sent before my calls were barred but that could have only been done had they all confirmed with the store that I had submitted my documents.

It is because of the lies of their staff that the system is getting polluted. Had they all not resorted to lies, I would have then co-operated with them again. But they all have continuously lied and covered up their mistakes to save themselves . Even if I decide to migrate to Airtel via mobile portability, I will still continue fighting my case against Vodafone all for the harassment caused to me based on their lies. Vodafone's insisting that the documents were not submitted at the Vodafone store is not going to alter the fact that I did ! The truth cannot be hidden for long. But Consumers please think twice before choosing Vodafone.

Price to pay for Consumer Rights - Harassment & Threats

It is sad that in a country like ours we have to think twice before standing up for our rights ! Standing up for Rights be it individual rights, human rights or consumer rights are causes close to my heart. I believe in standing up for everyone's rights.

When I started this blog I thought I would be able to make a difference ! I thought I might contribute something towards lighting the extinguished fire in people's hearts regarding their rights and I managed to do that for some. I was even applauded for pursuing such causes and getting justice for others and myself.

But my recent experience with Vodafone is leaving my friends and family very concerned about my security considering that they are making different men call me from different numbers who are not even working for them directly. In a country like ours parents fear that people can be vindictive. In such a scenario the question is what must I do ? It is very easy to take my number to Airtel or Reliance through mobile portability but why should I get defeated without fighting a customer battle. Would it be correct to exit and let Vodafone get away with it's bullying ? I am doing a survey on that on FB. 

Appellate Authority, Vodafone Specialised Care Team and Nodal Office- All for One & One for All in Lies

I can totally see from the responses that Appellate Authority is clearly siding with Vodafone Nodal on this issue. It is heights that they are deviating from the matter and misquoting me. And Vodafone specialised care team is providing a false feedback that I have not visited any Vodafone store to submit updated documents. Abhishek from the Vodafone store has confirmed that I had submitted my documents on the 4 th of June 2015 and I appreciate him being honest in the entire matter. It was the Vodafone store that returned my documents saying that they had been verified and they did not require to keep them.

 The fact is that I have been wronged here because my account was suspended by the carelessness of the Backend team and the wrong feedback of the Vodafone specialised care team even after my documents were verified by their staff. The question is not so much about submitting the documents again and again. The question is why were my calls blocked when my documents had been verified ? They could have admitted their fault and requested me to submit those documents again BEFORE they decided to interrupt my calls. 

Why are the people concerned be it the Vodafone specialised care team or their Backend team not blamed for their unprofessional customer service ? It was the duty of the Nodal Office and the Appellate Authority to have investigated the matter instead of believing the false feedback of their specialised customer care team gave them. It was their duty to make sure that the customer was not constantly harassed for the fault of their team. The unprofessionalism and duplicity of the so called specialised team of Vodafone has to be addressed here. And the inability of the Nodal Office as well as the Appellate Authority in providing fair resolutions has to be addressed too.

I am escalating the matter further and am now going to the next level to complain. Appellate Authority never does it's work properly and this can be seen from the feedback of various customers on the FB page of Vodafone India. If needed the court will investigate the matter and they all will be held responsible for their lies. I have proof that I had visited the store with updated documents and my phone call from the store that day from my Reliance phone would be traced to support my statement.

Further I am bringing forward their careless and indifferent approach to the entire matter in this Consumer Rights Blog. Vodafone had no right to make odd men call me and force me to submit those documents again. As it is I had stated in my mail that the documents which have already been submitted will only be given again when Vodafone accepts it's mistake in writing and I am compensated in some way for the deep harassment and inconvenience.

Vodafone bullies and now adopts gang warfare against customers

It seems that Vodafone is adamant on deviating from the point to cover it's act of carelessness. I have already submitted updated documents for both our numbers on the 4th of June 2015 and they had been thoroughly verified by their Vodafone store staff. So there is no requirement for those documents to be submitted again. First Vodafone deactivates my account without thorough investigation regarding my submitting the documents on time and then they harass and threaten me so much through calls and emails. Instead of apologising and making up for the inconvenience caused, I was continuously threatened and was told that they will disable my account again. Then Appellate and Nodal deviate from the matter and urge me to dismiss my case and tell me to treat this experience as an exception when the fact is that so many others like me faced similar problems regarding updating of documents and their accounts were suspended too without investigation. All the complaints against them are all over their FB pages.

Now Vodafone care, Nodal office and Appellate Authority office have joined hands in harassing me further by putting pressure on me to submit fresh documents on the pretext that my connection is a new one when I actually acquired this number in 2009. Since they don't know how to admit to their carelessness and are not ready to pay damages, they are now resorting to another way to harass me into submitting my documents again and again by saying that this is a new phone connection. And Vodafone Okhla made it's collection person call me over and over again to insist that he would be visiting my residence. The latest is that they are misquoting me by saying that I had requested for the new connection and the documents to be collected from home. Vodafone is continuing harassing me beyond comprehension and are conducting this gang warfare against the customer so that the customer gives in or crumbles and they get out of the mess they created scratch free. That is absolutely not done ! Now they are invading my privacy and bullying me till my house...

As I had informed them that I have NOT in any way committed to any Vodafone staff that I will submit the documents again. First I want to be compensated for my account being disabled despite the fact that I had submitted updated documents on time and then I want action to be taken against the Nodal office and Vodafone care team for lack of co-ordination between it's departments and follow up to confirm the issue before disabling my account. Till the time justice is not done, I am not even considering submitting my documents again and they cannot coerce me to do so just to cover up their mistakes and saving themselves. The Backend team is also to be blamed for barring my calls without proper information. I wonder if Vodafone extends the same unprofessional customer services to it's customers in the U.S or U.K. Well I don't think so because there they will be sued. In India too action can be taken against them if customers rise up to their bullying and demand to get value for money as well as stand up for their rights !

Appellate Authority in Alliance with the Nodal Office Vodafone & Vodafone Customer Care - Harassing Customers

Fair resolutions require proper investigation based on facts and evidence and not false feedback. From the response of the Appellate Authority, it is clearly evident that they in alliance with the Vodafone Nodal Office want to put pressure on the customer to ignore the inconvenience caused to the customer by Vodafone's careless action. As per the recent mail from them,  it is also clear that the Vodafone specialised Care team had provided false feedback to the Appellate as well by stating that I had not submitted the documents. The hard fact is that I had submitted the updated documents required by Vodafone on the 4th of June 2015 and the Vodafone Store concerned supported me in proving that. So then why were my outgoing and incoming calls blocked by the concerned Vodafone team when procedures were followed and why am I being asked to submit those documents again when proper verification was carried out at the Vodafone store and there was no problem whatsoever ?

Well it seems neither the Vodafone Nodal Office nor the Appellate Authority Office want to give me answers here as that will bring forward their act of carelessness and insensitivity towards their loyal and law abiding customer. Repeatedly I am being urged to treat this issue as an exception so that they can  simply  get away with this mistake as well. But I refuse to let this matter go unnoticed . I am from the Customer Services Industry too and we were taught to do proper follow ups on complaints and investigate complaints thoroughly to provide fair resolutions to guests and fix responsibility on people who caused inconvenience to the guests. As an ex- Hotelier I was taught that complaints have to be treated seriously so that there is no repetition and the customers had to be compensated in some way for the inconvenience caused. So why isn't anyone from Vodafone taking my complaint seriously or addressing it rightly ? Their interaction with customers always turns out negative. Vodafone India or should I say Vodafone Delhi is definitely not getting positive feedback from customers because of their lack of action and inability to provide fair judgements. Now the Appellate Authority has also joined the gang it seems...

Now to deviate from the issue and cover their mistake, the Nodal Office has suddenly informed the Vodafone Store that the updated documents for customers with no change of address has to be collected too. Couldn't these instructions be given to the Vodafone stores at the time they sent the SMS regarding updated documents to the customers ? Because of lack of clarity in the instructions given to the Vodafone stores regarding collection of updated documents, so many customers including I have suffered so much of harassment as their staff returned our documents after verifying details. Had the seniors sent out clear instructions and written circulars regarding the same to the Vodafone stores, the customers like me would not have suffered and our accounts would not have been suspended.

I have submitted my updated documents and it is not my problem that my documents were returned to me after verification. In fact because of their lack of follow up, my calls were disrupted even after their assuring that I will enjoy uninterrupted service. Before taking such a stringent action against me like disabling my account for so many days, the Nodal office should have confirmed with me and I would have informed them that I have already submitted my documents. And they should have confirmed the same with the Vodafone store too.Under no conditions did Vodafone have the right to harass a customer so much by even disabling the customer's account when the customer had co-operated in submitting updated documents in the given time. I will address this matter as much as I can and hope that this will inspire other Vodafone customers to come forward with their complaints and escalating complaints without fear of pressure from Appellate Authority and Vodafone Nodal Office to dismiss the case. I will try to pursue this case as far as I can even if it takes a lot of time. Wrong has been done and it has to be corrected !