I can totally see from the responses that Appellate Authority is clearly siding with Vodafone Nodal on this issue. It is heights that they are deviating from the matter and misquoting me. And Vodafone specialised care team is providing a false feedback that I have not visited any Vodafone store to submit updated documents. Abhishek from the Vodafone store has confirmed that I had submitted my documents on the 4 th of June 2015 and I appreciate him being honest in the entire matter. It was the Vodafone store that returned my documents saying that they had been verified and they did not require to keep them.
The fact is that I have been wronged here because my account was suspended by the carelessness of the Backend team and the wrong feedback of the Vodafone specialised care team even after my documents were verified by their staff. The question is not so much about submitting the documents again and again. The question is why were my calls blocked when my documents had been verified ? They could have admitted their fault and requested me to submit those documents again BEFORE they decided to interrupt my calls.
Why are the people concerned be it the Vodafone specialised care team or their Backend team not blamed for their unprofessional customer service ? It was the duty of the Nodal Office and the Appellate Authority to have investigated the matter instead of believing the false feedback of their specialised customer care team gave them. It was their duty to make sure that the customer was not constantly harassed for the fault of their team. The unprofessionalism and duplicity of the so called specialised team of Vodafone has to be addressed here. And the inability of the Nodal Office as well as the Appellate Authority in providing fair resolutions has to be addressed too.
The fact is that I have been wronged here because my account was suspended by the carelessness of the Backend team and the wrong feedback of the Vodafone specialised care team even after my documents were verified by their staff. The question is not so much about submitting the documents again and again. The question is why were my calls blocked when my documents had been verified ? They could have admitted their fault and requested me to submit those documents again BEFORE they decided to interrupt my calls.
Why are the people concerned be it the Vodafone specialised care team or their Backend team not blamed for their unprofessional customer service ? It was the duty of the Nodal Office and the Appellate Authority to have investigated the matter instead of believing the false feedback of their specialised customer care team gave them. It was their duty to make sure that the customer was not constantly harassed for the fault of their team. The unprofessionalism and duplicity of the so called specialised team of Vodafone has to be addressed here. And the inability of the Nodal Office as well as the Appellate Authority in providing fair resolutions has to be addressed too.
I am escalating the matter further and am now going to the next level to complain. Appellate Authority never does it's work properly and this can be seen from the feedback of various customers on the FB page of Vodafone India. If needed the court will investigate the matter and they all will be held responsible for their lies. I have proof that I had visited the store with updated documents and my phone call from the store that day from my Reliance phone would be traced to support my statement.
Further I am bringing forward their careless and indifferent approach to the entire matter in this Consumer Rights Blog. Vodafone had no right to make odd men call me and force me to submit those documents again. As it is I had stated in my mail that the documents which have already been submitted will only be given again when Vodafone accepts it's mistake in writing and I am compensated in some way for the deep harassment and inconvenience.
Ms. Bisht from the Appellate Office also accepted to believe the false feedback of Vodafone specialised care team rather than the facts of the customer. Perhaps she had been instructed by her senior Mr. Jain to do so. I think Abhishek from the Noida Vodafone Store would make a better Appellate Officer than Mr. Jain who is not even ready to personally investigate the matter to provide a fair resolution. Since Vodafone Noida store have co-operated with me by agreeing that they had verified updated documents for both our numbers but returned it to us, I am willing to co-operate with them too eventually by submitting my documents again BUT ONLY if the Appellate and Nodal Office-
ReplyDeleteProvide written apologies for their carelessness in handling the matter without consulting Noida store and me and by believing false feedback of specialised Vodafone care team.
Fix responsibility and take action against the Backend team and specialised care team for disabling my account without verifying facts.
Provide some sort of compensation for the never ending harassment, humiliation and threats by Vodafone