I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Friday, June 19, 2015

Vodafone bullies and now adopts gang warfare against customers




It seems that Vodafone is adamant on deviating from the point to cover it's act of carelessness. I have already submitted updated documents for both our numbers on the 4th of June 2015 and they had been thoroughly verified by their Vodafone store staff. So there is no requirement for those documents to be submitted again. First Vodafone deactivates my account without thorough investigation regarding my submitting the documents on time and then they harass and threaten me so much through calls and emails. Instead of apologising and making up for the inconvenience caused, I was continuously threatened and was told that they will disable my account again. Then Appellate and Nodal deviate from the matter and urge me to dismiss my case and tell me to treat this experience as an exception when the fact is that so many others like me faced similar problems regarding updating of documents and their accounts were suspended too without investigation. All the complaints against them are all over their FB pages.

Now Vodafone care, Nodal office and Appellate Authority office have joined hands in harassing me further by putting pressure on me to submit fresh documents on the pretext that my connection is a new one when I actually acquired this number in 2009. Since they don't know how to admit to their carelessness and are not ready to pay damages, they are now resorting to another way to harass me into submitting my documents again and again by saying that this is a new phone connection. And Vodafone Okhla made it's collection person call me over and over again to insist that he would be visiting my residence. The latest is that they are misquoting me by saying that I had requested for the new connection and the documents to be collected from home. Vodafone is continuing harassing me beyond comprehension and are conducting this gang warfare against the customer so that the customer gives in or crumbles and they get out of the mess they created scratch free. That is absolutely not done ! Now they are invading my privacy and bullying me till my house...

As I had informed them that I have NOT in any way committed to any Vodafone staff that I will submit the documents again. First I want to be compensated for my account being disabled despite the fact that I had submitted updated documents on time and then I want action to be taken against the Nodal office and Vodafone care team for lack of co-ordination between it's departments and follow up to confirm the issue before disabling my account. Till the time justice is not done, I am not even considering submitting my documents again and they cannot coerce me to do so just to cover up their mistakes and saving themselves. The Backend team is also to be blamed for barring my calls without proper information. I wonder if Vodafone extends the same unprofessional customer services to it's customers in the U.S or U.K. Well I don't think so because there they will be sued. In India too action can be taken against them if customers rise up to their bullying and demand to get value for money as well as stand up for their rights !

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  1. Simrit KapilaJune 19, 2015 at 3:06 AM

    Vodafone Noida and Vodafone Delhi is now making their collection agents and junior staff call me again and again this afternoon to put pressure on me to dismiss my case even though I have requested them not to do so as I want to escalate the matter further.

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