I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Sunday, June 21, 2015

Vodafone's lies cannot alter facts



It is unfortunate that a conflict resolving office like the Appellate Authority is believing the false feedback of the Vodafone care team without even attempting to investigate the matter. I have informed them that I also regret that I cannot resubmit documents without a proper investigation from their side and their accepting the fact that I did submit the updated documents on the 4th of June 2015. Instead of taking stern action against the false feedback of their Vodafone specialised care team, they all are siding with them specially when the Noida Vodafone Store has confirmed and agreed that I had visited the store to submit my documents and they had verified them.

I have escalated the matter with the Ministry of Consumer Affairs too and if needed will go to the Consumers Court too. As I had told the Noida store, I would only consider re- submitting my documents if justice is served and Vodafone specialised care team is held responsible for their false feedback and action is taken against the Backend team too for barring my calls despite submitting my documents. Vodafone is also deviating from the issue as to why my calls were blocked when I had already submitted my documents. Instead of sending their agent now without any consultation with me, this agent should have been sent before my calls were barred but that could have only been done had they all confirmed with the store that I had submitted my documents.

It is because of the lies of their staff that the system is getting polluted. Had they all not resorted to lies, I would have then co-operated with them again. But they all have continuously lied and covered up their mistakes to save themselves . Even if I decide to migrate to Airtel via mobile portability, I will still continue fighting my case against Vodafone all for the harassment caused to me based on their lies. Vodafone's insisting that the documents were not submitted at the Vodafone store is not going to alter the fact that I did ! The truth cannot be hidden for long. But Consumers please think twice before choosing Vodafone.

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1 comment:

  1. Simrit KapilaJune 22, 2015 at 5:36 AM

    Instead of correcting their errors and mistakes, Vodafone displays lack of responsibility by choosing to blame the customer. Vodafone's refusal to take any action against it's staff reveals it's unprofessionalism.

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