Vodafone's lies and discriminatory attitude towards me has shocked me. Instead of making up for their mistake and the carelessness of their staff, they are harassing me. Instead of fixing responsibility on Abhishek and Ms. Chauhan for their lack of co-ordination and not doing their work rightly, they are making me suffer. I said the same to Ms. Chauhan again in our conversation on the telephone today.
My calls were barred for so many days without investigating the matter despite my repeated emails to them that I had submitted my updated documents. They may have activated my calls today after so many days of harassment but along with it they have caused me more harassment and trauma.To add to it , because of the mishandling of my complaint by the Nodal Office and their deactivating my account, now with the fresh activation of my account I am being charged for services that I had deactivated or never subscribed to. This is so unfair !
Last month on the 20th of May, I had deactivated the ISD call 55 pack and confirmed the same with their Customer Services executive and Manager. Reference number is 2564011888. After that I have called so many times till about 2-3 days before my billing cycle to re-confirm the same and everytime I was assured that it has been done and that from the next billing cycle I will not be charged. They also told me that I would receive a SMS confirming that the pack has been deactivated on the 6th of June. But because of Nodal's fault and their restoring my account after so long, now I have received a SMS stating that the pack is active on my number. So many others services that I did not subscribe to have been activated due to the confusion the Nodal Office created. Vodafone's customer service is misleading and deceptive. And Vodafone is continuing harassing and charging me for services that I had never activated.
Even when I submitted my updated documents, I was misled into believing that the same would be updated on my account and my calls will not be barred. I had insisted that I should get a written confirmation or reference number that I have submitted my updated documents but they refused. I was assured that since my documents are authentic and right, my calls will not be barred. In fact Abhishek returned my documents to me after that. Now that is what I am telling the Nodal Office that I cannot be held responsible for their staff not doing their work properly or not following it up. The fact is that I have submitted my updated documents and I can prove that in court. So why should I go and keep submitting the same documents over and over again ? It is wrong to expect me to do so now specially after the Nodal office not being sensitive to me all these days. In the first place the Nodal Office should have checked with the Vodafone store concerned and should have carried our an investigation to find out why their staff did not do their job properly. But instead the Nodal Office barred my calls without thorough investigation.
I wish to escalate this matter as far as it can go. And I will contact Vodafone World HQ too regarding the same. Let's see what their stance is. Responsibility has to be fixed and people have to be accountable for it as I have suffered so much with all this unfair treatment. I am in the right and so I have the right to state that I will not be contnuously harassed like this by being ordered and threatened to keep visiting the Vodafone store with updated documents when I have already done so on the 4th of June 2015. Ms. Pathak, the Nodal a Officer Delhi has not given a fair resolution this time and she should have investigated the matter before deactivating my account. I have a Right to Information as to why this was not done. I want answers here. Justice had to be served !
My calls were barred for so many days without investigating the matter despite my repeated emails to them that I had submitted my updated documents. They may have activated my calls today after so many days of harassment but along with it they have caused me more harassment and trauma.To add to it , because of the mishandling of my complaint by the Nodal Office and their deactivating my account, now with the fresh activation of my account I am being charged for services that I had deactivated or never subscribed to. This is so unfair !
Last month on the 20th of May, I had deactivated the ISD call 55 pack and confirmed the same with their Customer Services executive and Manager. Reference number is 2564011888. After that I have called so many times till about 2-3 days before my billing cycle to re-confirm the same and everytime I was assured that it has been done and that from the next billing cycle I will not be charged. They also told me that I would receive a SMS confirming that the pack has been deactivated on the 6th of June. But because of Nodal's fault and their restoring my account after so long, now I have received a SMS stating that the pack is active on my number. So many others services that I did not subscribe to have been activated due to the confusion the Nodal Office created. Vodafone's customer service is misleading and deceptive. And Vodafone is continuing harassing and charging me for services that I had never activated.
Even when I submitted my updated documents, I was misled into believing that the same would be updated on my account and my calls will not be barred. I had insisted that I should get a written confirmation or reference number that I have submitted my updated documents but they refused. I was assured that since my documents are authentic and right, my calls will not be barred. In fact Abhishek returned my documents to me after that. Now that is what I am telling the Nodal Office that I cannot be held responsible for their staff not doing their work properly or not following it up. The fact is that I have submitted my updated documents and I can prove that in court. So why should I go and keep submitting the same documents over and over again ? It is wrong to expect me to do so now specially after the Nodal office not being sensitive to me all these days. In the first place the Nodal Office should have checked with the Vodafone store concerned and should have carried our an investigation to find out why their staff did not do their job properly. But instead the Nodal Office barred my calls without thorough investigation.
I wish to escalate this matter as far as it can go. And I will contact Vodafone World HQ too regarding the same. Let's see what their stance is. Responsibility has to be fixed and people have to be accountable for it as I have suffered so much with all this unfair treatment. I am in the right and so I have the right to state that I will not be contnuously harassed like this by being ordered and threatened to keep visiting the Vodafone store with updated documents when I have already done so on the 4th of June 2015. Ms. Pathak, the Nodal a Officer Delhi has not given a fair resolution this time and she should have investigated the matter before deactivating my account. I have a Right to Information as to why this was not done. I want answers here. Justice had to be served !
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