Apology is a word too expensive for Vodafone to afford...

An apology costs nothing but Vodafone is so reluctant in even giving that to it's customers. Vodafone does not seem to be really apologetic at all for their negative attitude and unfair actions towards customers. I have suffered immensely for the last six months because of the mental harassment and threats of Vodafone representatives  and all they can give in return is a sloppy response. Just false assurances...No action only words ! Is this the kind of response one expects after a long journey to get justice which involved loss of time, loss of energy, financial loss and loss of peace of mind ? Is this all that Vodafone can do for it's customers ? They do not even try to investigate matters leave alone empathise with the customers concerning the atrocious services their representatives are giving. I am very disappointed with their stand on the matter and more so with the attitude of the Department of Telecommunications too who also suspended my complaint based on the false feedback of Vodafone that the case had been resolved. Once again I was forced to then lodge a fresh complaint with the Department of Telecommunications.

On the 29th of November I received a letter from Vodafone with the same statement as before that they basically regret the inconvenience caused due to the inadvertent error and an appropriate action has been taken against the feedback received from me for the customer service. The way I see it , it was a very crisp business  letter and lacked the sincerity of an apology. And I do not appreciate the fact that they keep referring to my " complaint" as "feedback". I had asked for an apology letter to be sent to me from the people involved in harassing me and causing the deactivation of my number but that did not happen. This was not the kind of response I was expecting. From no angle did the letter look like an apology letter. It seemed more like a copied and pasted version of their previous mails to me.

Today they followed up that letter by an email which too did not clearly demonstrate that any investigation took place. Had a fair investigation taken place then my number would have been restored automatically without my re-submitting documents for a new connection. My number was unfairly snatched away from me because of the false feedback of their teams and now instead of taking concrete action against those people they are asking me to buy a new connection for the same number instead to retain my number with a new security deposit when they already have the original security deposit of Rs.500 from me for that number. This is their way of meeting targets by showing that they are actually enrolling new customers. Why should I buy my number again ? It seems this is the path they have adopted in blackmailing customers who want to retain their numbers.

Leave alone compensation for all the mental harassment and financial loss caused to me due to the wrongful deactivation of my number, Vodafone does not even realise the importance of a "sincere apology" from the people responsible for deactivating my number. If Vodafone was apologetic then my number would have been restored to me without my submitting the documents for the second time ! They all are basically trying to cover up for each other. By asking me to re-submit those documents despite my already personally submitting it at the store reflects their partiality to their team and proving them right. They are completely ignoring what happened.

Since June endless number of times I brought this issue to Vodafone's  notice and it is surprising to hear from the External Nodal team in not so many words that now they appreciate my bringing my experience with Vodafone to their notice.

I had informed Vodafone time and again that I would only agree to submit my documents AGAIN once the store concerned admitted their mistake in writing and apologised for it in written. But nothing of that sort happened. Piyush from external Nodal team had misled me into believing that responsibility would be fixed on people concerned and an "apology letter" would be sent to my address from the Nodal Officer. Of course a letter did arrive at my doorstep on Sunday morning and I appreciate that BUT it was not from the Nodal Officer and from no angle did it  look or sound like an apology letter as it was just a pasted version of their previous mails to me in a way and lacked the sincerity of an apology. Further Vodafone has been terming my " complaint" as " feedback" all the time. Mine is a complaint and that is why I expect a proper follow up and concrete action taken on my complaint. 

As I have mentioned earlier, in continuation of my trailing mails on the subject, Vodafone's contention that this whole episode was an exception is not legally tenable. This whole sordid episode inflicted by their company on me was professionally a vindictive misdemeanour and mental harassment which continued till date since 19th of Oct. The same had occurred before in June as well. 

Despite my best efforts to resolve the issue of restoration of my number wrongfully deactivated by Vodafone, their staff always  adopted dismissive and threatening approaches to browbeat me. They were therefore requested to forward  a written apology letter to me for the financial and mental harassment which was entirely the creation of their staff at the Vodafone Stores,Customer care and Nodal team.But Vodafone disappointed me there as well !

 It seems that Vodafone does not pay attention to educate and brief the staff on how to deal professionally with staff or how to deal effectively with complaints. This had totally ruined my festive season. On receipt of a written "apology letter" from the people concerned, I shall think of re- submitting the documents which their staff wrongly turned down at the first instance and then my number would have to be given back to me without security deposit as that has already been paid for this number. Otherwise I will keep pursuing this matter till it's logical conclusion.

For now I am not satisfied with their resolution yet again. As far as I am concerned the case stands open and unresolved. This petition stands stronger than before. If nothing else it is my duty to inform people and specially TRAI about how telecommunication companies like Vodafone and all are treating their customers. Customers are being cheated and harassed just because there are some serious deficiencies in the working of these companies which are being overlooked and ignored. It is high time that TRAI does something to cleanse these telecommunication companies by restricting their dictatorial powers to do just anything with the customers and getting away with it. These telecommunication companies must be held accountable for their negative actions. Swachh Bharat concept should be applied here too . We as consumers now have to pay Swachh tax and so we need to get value for our money all the more !

Now Reliance Telecommunications is following Vodafone in it's careless approach towards customers

Now Reliance follows Vodafone's careless approach !

Even after payment of bill customers are now being harassed by the customer services teams of various telecommunication companies. One such example is Reliance telecommunications.I had paid the bill amount of Rs.353 on the 14th of Nov. 2015 and the amount was credited to Reliance account on the 16th. Yet I am being harassed so many times through SMS and calls from customer service regarding the same just because one of the representatives has not updated the payment information on the system. How can Reliance not trace my payment when my Bank has provided them with ARN code as well as authorisation code of the transaction, screenshot of letter of confirmation of transaction and screenshot of credit card statement ?

I have informed them that this is a serious matter which has to be addressed immediately because it involves financial transaction. I have raised the complaint regarding this twice but every time the customer care closed the case in two days time and yet again today I received a SMS informing me that case is closed. I am obviously not satisfied with the resolution. 

The last time when I escalated this matter to Nodal, they did not respond at all and so I was forced to contact Appellate office. I just hope that that my services on this number are not interrupted as the bill has been paid. My Bank has repeatedly confirmed that the transaction was successful but Reilance refuses to investigate the matter thoroughly. I have taken up the matter again with my bank again and before the matter is escalated to the highest level and to TRAI, I expect Reliance to do their job and investigate this matter thoroughly. Accordingly I want a written response regarding this payment of mine so that I could forward it to my Bank. I have also told Reliance that  no late payment fee should be charged because I have provided proof that I had paid the bill on the 14th of November. Fortunately unlike Vodafone Reliance has at least not interrupted my services till now and for that I would give them more marks than Vodafone. Vodafone interrupts services of numbers without investigation or verification. Reliance at least waits a while to do just that.

Seriously what is happening to the services of the telecommunication companies in India be it Vodafone or Reliance ? Somewhere something is definitely wrong because of which customers are getting so fed up that they are porting numbers to other companies every now and then. The Telecommunication companies are more interested in gaining new customers them keeping the loyal ones. I expected better from Reliance as I have been their loyal customer all these years but it seems that they too need to have a wholesale cleansing of their staff to provide better customer service to maintain their good reputation.

TRAI on the other hand needs to seriously improve the condition of the customers by ensuring that customers get good services from all the telecommunication companies. While living in Japan I never had any problems with the customer service of any of the telecommunication companies and I was dealing with four companies at the sane time for domestic and international calls on landline as well as cell phone. But unfortunately out here people from my circle and I have to constantly deal with problems and harassment from various telecommunication companies. As it is the customer services teams are relying too much on the computers which is causing a lot of problems due to the not so smooth upgrade of technology this year . The introduction of 3G and 4G has not been handled smoothly out here because of which many telecommunication companies systems showed errors at the time of upgrading of that technology. There should be some way of maintaining manual records of customers payments too so that they do not have to totally depend upon the system updates. In the Hotel industry we used to maintain and update manual records of guests check-ins, messages and guests history too so that we could rely on that in times of system's crash.

First Vodafone & Now Reliance Telecommunications- Harassment, Threats & Atrocious customer service

I like many wonder what is happening to the telecommunications companies in India. In their ambitions to keep competing with each other in upgrading technology all the time, they are neglecting basic customer service and so many customers are dissatisfied with what is happening as a result of it. These companies are not valuing their long term customers anymore as they are only interested in gaining new customers through mobile portability so that they could meet targets by selling them upgraded plans. So they do not mind losing old customers at all.

It is about time that TRAI did something about it and takes strong measures to protect the rights of customers who are suffering constantly through call drops, overcharging, hostile customer services, wrongful deactivation of numbers without reason, harassment etc. This is not done ! This is not right ! If customers are going to spend so much of time addressing unresolved complaints against these companies, then there will come a time that people would be forced to just give up their mobile phones for peace of mind and return to the traditional landlines. After all we did survive without cell phones previously and relied on landlines, pay phones and telephone booths. As it is with the sudden deactivation of our mobile phone numbers without any reason or warning by these telecommunication companies in times of need and emergency is only making it more difficult and inconvenient for us. Their bad attitudes are just making matters worse and stressing us out !

These last few months have just been about these very bad and absolutely unpleasant interactions with Vodafone and now Reliance. Vodafone unfairly deactivated my number because of the carelessness of their teams and then subjected us to endless harassment. Till date there has been no investigation or response from them on the matter. The case stands unresolved ! My work suffered because of the sudden deactivation of the number. I have even filed a petition regarding it.

Now Reliance follows Vodafone in not doing their job correctly and thus causing inconvenience to customers. Again even here I have been a loyal and longtime customer. And I always pay my bills much before the due date. I have paid my last bill too through Credit Card and my Bank confirmed the same and yet Reliance Telecommunications refuses to accept that just because their staff did not update that information on the system or there is some error in their system. Whatever the reason , they refuse to pursue the case and Nodal did not even bother to respond to my email. Their customer service executives even refused to even accept my complaint in the first place ! Later after I raised the issue in social media, then at least I was given a complaint number but that too was closed in two days time without proper investigation.I have further escalated the matter though I doubt that there will be a positive outcome. So the only option left is to end the association with them by disconnecting my number or porting out because they are going to block my calls anyway. Either way I would still like to address this on social media and inform TRAI about it though the Department of Telecommunications has demonstrated a very negative approach in the matter with Vodafone.

Seriously I wonder what will be the plight of all customers sooner or later when Telecommunications Companies would be so irresponsible enough to let their staff get away with carelessness and inefficiency. Will anyone ever stop them !? Maybe not...But as consumers We must stand as ONE to fight against this kind of harassment every day. If not NOW then NEVER ! Wake Up Consumers !

Vodafone's attitude as same as before

16 Nov 2015 — Despite my repeated requests to have only written communication, Nodal office called me only to repeat what they have been saying all along i.e their system says that the updated documents were not received and so they decided to deactivate my number which is absolutely false. I did submit the updated documents but their staff did not update that information on the system. According to them, the store concerned declined to comment. I have reminded them that an investigation has to take place for the truth to be uncovered and a written apology letter has to be sent out to me for wrongfully deactivating my number and causing such great harassment as well without their finding out the facts.My case stands open ! But they gave a false report to the Department of Telecommunications stating that the case has been resolved.

Till date an apology letter had not been sent to me and no action has been taken against those people concerned because of whom my number was wrongfully deactivated ! They never bothered to investigate the matter ! And still Vodafone informs the Department of Telecommunications that they have resolved the matter !?

  November 9th 2015- I received an email from the External Nodal Team Delhi regarding my complaint raised against the DOTEL number.

They had asked me to treat this as an "exception" and had requested me to confirm the nearest Vodafone store so that they could arrange the required number and reactivate the same.

My reply was as following -

"In continuation of my trailing mails on the subject, Your contention that this whole episode was an exception is not legally tenable. This whole sordid episode inflicted by your company on me was professionally a vindictive misdemeanour and mental harassment which continued till date since 19th of Oct. The same had occurred before in June as well.

Despite my best efforts to resolve the issue of restoration of my number wrongfully deactivated by Vodafone, your staff adopted dismissive and threatening approaches to browbeat me. You are therefore requested a written apology letter may kindly be forwarded to me for the financial and mental harassment which was entirely the creation of your staff at the Vodafone Stores,Customer care and Nodal team. 

To start with I expect an apology letter. It seems that your company does not pay attention to educate and brief the staff on how to deal politely and professionally with staff. This had totally ruined my festive season. On receipt of a written apology letter, I shall re- submit the documents which your staff wrongly turned down at the first instance. Otherwise I will keep pursuing this matter till it's logical conclusion."

Vodafone strikes again !

Yesterday I received a mail from the PG Portal which said "Your Grievance with Registration No.DOTEL/*/****/***** has been disposed."  The Department of Telecommunications has closed the complaint I lodged against Vodafone on the 26th of Oct. 2015 based on the false report provided by the Service Provider Vodafone that the case has been resolved.
The case as of date stands unresolved and I have given my feedback to them stating that their action is unfair ! I shall pursue this case further !

I have lodged a fresh complaint on the PG Portal and rated my feedback as "Poor"  in the way Department of Telecommunications has treated my complaint by disposing my grievance without so much as confirming the facts with me regarding Vodafone's false report of having resolved the case. How can foreign companies be allowed to get away with their dishonest business tones in our own country ? Yeh Mera India !? People specially harassed Vodafone customers please support my petition and stand as ONE ! https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=copylink

Customers' dissatisfaction growing but Vodafone doing nothing !

My Vodafone number still remains deactivated and my demand for an investigation to uncover the lies of their team and a written apology has not been accepted till date. In fact till day before yesterday once again the Nodal team has been harassing me with calls and emails to accept their decision of deactivation of my number. They have prevented porting of the number too. I am awaiting the final response of TRAI on this matter. Let's see what happens...

But I am glad that I am able to give a platform in the face of a petition to a lot of Vodafone customers to voice their unheard concerns and unresolved complaints. So many customers are suffering ! Every day I read what others are going through and I feel I am not the only ONE ! Vodafone is getting away with it's atrocious treatment of it's customers. Soon other telecommunications companies will follow suit...The next customer to be harassed could be you ! Things have to change ! ONE by ONE you can join this petition and motivate the world to hear you ! We may have suffered but we can save others from the same harassment.

It is surprising that Vodafone as a British Company is alienating so many customers in India ! British companies are known to have integrity but Vodafone has clearly defied that notion here by quietly watching Vodafone India's dishonesty in business and allowing them to get away by ruining their image in the process. By keeping silent, Vodafone U.K HQs are in a way supporting Vodafone India in it's harassment of so many customers. Better late than never ! There is still time to save your image in India Vodafone ! Vodafone Wake Up !

TRAI RESPONDS TO MY MAIL ! Vodafone still silent...

Customers if Vodafone has been harassing you for a long time regarding deactivation of number, porting,overcharging and other services...please contact TRAI or add your comments in my petition on the link below-

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

TRAI RESPONDS ! I heard from them yesterday...The more complaints they receive about the same issues, the more they will believe about the dishonest business tones of Vodafone India ! And then something would be done about it be it concerning any telecommunications company.

Consumer Rights Consumer Might !

When Vodafone gives every reason to the customer to feel dissatisfied and discontented with their services, great efforts should be made to change that thought and diffuse the situation. But Vodafone only believes in alienating and harassing customers even more and the matters get highly escalated.

 The case of deactivation of my numbers based on false feedback lies unresolved. And I have been deeply harassed in that case by their staff Sunder and Sunil Kumar. Now to add to it they harassed us further beyond comprehension by allowing their security guard threaten, harass and intimidate us when we visited the Sector 50 Noida Vodafone shop to get the case of the blocked World Calling card resolved. And all this occurred just because we said that we would involve the police as Vodafone is doing fraud by selling these defective cards. That is when the guard left his post to threaten my mother and I and challenged us to do whatever we could...The Vodafone representatives did not reprimand him for interfering in our conversation.

As it is the representative Rekha was continuously being rude before that to my mother when my mother requested to meet the Manager Vandana regarding this matter. Vandana had promised us a resolution but admitted to me on the phone yesterday morning that she had still not notified the Sales team about it or escalated the matter in a direction where the money could be refunded. We had given a week and a half to Rekha and Vandana to do their job and escalate our complaint to the Sales team so that either the card could be replaced or the money refunded. But they till yesterday had not done that and the expiry date of the card was nearing. So we were forced to visit the store for the third time yesterday evening and on arrival at the store we requested Rekha to make us meet the Manager.

First Rekha refused to accept our request and after a lot of persuasion and informing her about our rights she agreed to call her from the office at the basement. After a lot of waiting when we again insisted on meeting the Manager, she altered her previous statement and told us that the Manager is not available. We then went on to tell her that we want our money to be refunded for the blocked card she had sold us earlier on and that is when we reminded her that this could become a legal matter as they are proving to be fraud in this case. By then she started talking even more rudely to my mother who is a senior citizen and that is when I thought of recording the conversation on the voice recorder so that I could bring it to the notice of the Corporate Office as to how their staff treats us. The argument carried on and she kept talking in a raised voice to provoke us.

Just then out of the blue the guard came and verbally threatened us that he would also like to see how we go and complain about the matter to the cops. And when he realised that I was recording the conversation, he accused me of taking photographs which according to their so called rules is not permitted. I told him that I was not taking photographs but he refused to listen and ordered me to leave and I did not resist or decline. I co-operated immediately ! But as I was going out of their store, at the door he threatened that he would see me later ! And when I sensed that he was going to intimidate me physically as well right then I immediately withdrew and raised my voice to warn him that he dare not touch me or he could be held responsible for physical harassment of a lady customer. Fortunately for  me by then the crowd in the market had gathered and he stopped and moved back but he kept threatening me verbally even after that when I asked him for his name to report the matter to Vodafone. I would like to know which security company he belongs to.

By now I was out of the shop but he kept coming out to shout at me again and threatened me to leave and I told him that he may have the right to remove me from the premises but not from the corridor outside and people agreed with me. I also told him that from outside the store I have every right to take his picture now so that I could warn lady customers about this man before they decide to visit this store.

The entire Vodafone team permitted this guard to personally threaten us and I had to tell him to stop misbehaving. I repeat he even followed me outside the shop and before he could do anything further, I raised my voice and warned him that if he manhandled me he would be held accountable for harassing a woman.

My mother who is a senior citizen and I had the worst experience at this store. Never in our entire lifetime in different countries have we experienced such atrocious and hostile customer service. I have not missed out on anything in narrating this incident so that it is a fair summary of that dreadful incident. But it is sad to know that Vodafone employs gundas as guards and their staff lets them humiliate lady customers like this. I fear for the security of every woman at such stores !

Be careful when buying Vodafone World Calling Cards !

Vodafone cannot get away with each and everything they do to harass customers...First lies to protect their staff and then deactivation of my number ! And now they are refusing to replace the defective World Calling Card they sold us which could have been used by another person in my family. My mother had gone personally to complain about it and till now they have not even marked it to the company according to them so that they don't have to do anything once the expiry date arrives ! Seriously their representatives should stop fooling around at work and do their job !

Vodafone forcing me to take my own number of nine years as a new connection now !

Why were so many numbers deactivated by Vodafone in October 2015 and that too at the end of the month and at the time of upgrading their technology ? Instead of admitting their mistake they falsely accuse the customer of not submitting updated documents ! Very convenient for them to blame the customer !
My number stands deactivated for a very long time now because of their carelessness which they are camouflaging by a false accusation against me. My number has been snatched away by Vodafone without proper investigation or verifying facts and they are saying that I can only have my number back by taking it as a new number now. I would like to point out that before all this happened, they had actually informed us about the change in relationship number of my account in last month's bill and I wonder if that contributed to their deactivation of my number ? Why ? Were they planning all along to deactivate many old numbers and force us to take our own numbers as new connections ? After deep researching, I found that many long time customers have faced the same problem around the end of October or just before the long weekend of Dusherra.

Vodafone social media team taking too long a time to address this matter

There has just been an endless wait for getting this case heard ! From the 19th of Oct. I have been giving Vodafone social media team more and more time but Sunil Kumar from the Nodal office got away by mentally harassing me even today and an investigation has not been carried out. 

I wonder whether my number as well as numbers of many customers were accidentally deactivated by Vodafone during system upgrade. In my case it may have been deliberately deactivated because I wanted to expose the inefficiency of the staff who even after verifying my documents put me through endless harassment and inconvenience ! 

Either way because of their inefficient staff I have suffered and now I am told that my number is considered a new number. I have had this number since 2009 and Vodafone had no right to deactivate it and in the process take away the plan I had subscribed to. 

The action of Sunil Kumar calls for suspicion as the law does not allow you to deactivate numbers in times of mobile number portability specially if the customer has cleared all dues. 

In the event of any unresolved issues between us, I had the right to port my number ! Vodafone had already barred my calls on the falsely made up feedback of their concerned team and it was not required to deactivate my number ! Why was all this done ? Why did the Nodal allow this ? Because they had something to hide and the best alternative for them was to deactivate my number so that they could prevent the case from being escalated further which would have hi- lighted Vodafone's deficiencies.

The social media team is taking endless time to deal with this and I have to wait till Monday now but I don't think they will do anything even that day or I see them clearly siding with the staff who is providing false feedback. Anyway let's wait and watch ! But I will continue promoting my petition to inform people about the dishonest business tones of Vodafone as they have troubled me beyond comprehension. On top of it Vodafone has sold unused blocked World Calling Cards to me just before all this.

Nodal's unfair resolution & intervening again at this level not acceptable !

The matter has gone past Nodal long time back because they provided unfair resolutions time and again on this case and I do not accept that ! And I have a right to escalate the matter if I am not satisfied with the unfair decision of the Nodal and Appellate Authority ! But they are even denying me that right by putting endless pressure to give in on their terms. Also they are appointing the same representative that they had assigned to this case earlier on and that person Sunil Kumar is incapable of settling the matter fairly. That man still remains adamant regarding refusal to carry out an investigation, send a written apology letter from people concerned who harassed me or activate my number. By deactivating my number deliberately they are abusing my right to port this number to Airtel.

 Nodal is still refusing to accept the fact that I had already submitted documents ( ID & Address proof) on the 3rd of June 2015 but their staff did not do their job rightly and update that information in my account which caused barring of my calls twice and finally deactivation of my number. Instead of investigating the matter or have their staff apologise to me in writing for all the inconvenience caused, the Nodal team from the beginning has not even tried to resolve the matter or addressed my complaint properly. They are only copying and pasting their old message in every mail they sent me till today and that message clearly reflects their believing the false feedback of their teams and passing unfair judgement based on that !

 As I have mentioned before as well that on the 21st of Oct. 2015 Sunil did not talk to me in an appropriate manner  when he called me. Like Sunder, he was very hostile in his attitude towards me in this entire case. It is clearly obvious that I would not be getting a fair resolution from Vodafone anytime soon as their social media page team keeps delaying addressing this complaint every day despite their assurances that they would look into it.  I communicated to the Nodal in response to their message today that again I am not satisfied with their resolution as I have lost faith in their ability to resolve customer complaints through their actions. What is the idea of Nodal intervening again at this time when the matter has been escalated this far specially they have no intention whatsoever for resolving this complaint fairly ?

 I will be escalating the matter further and as far as it can go. This is totally unacceptable that the Nodal Office is letting Vodafone representatives get away with continuous harassment of a customer. It is also very unfortunate that the Nodal team is aiding the customer service team and Noida Vodafone shop to cover up their lies and till date supporting them in deactivating my number impulsively without even letting an investigation take place. 

 The last time I mailed Nodal before this petition was my last attempt to give them a final chance for the third or fourt time to resolve this issue at their level but they have failed me and let me down as a customer who had repeatedly turned to them hoping that they would order an investigation of the matter and pass a fair judgement.  I have mails to prove their indifference in this entire matter. As I had stated earlier on first Vodafone should do their job and fix responsibility on the people concerned by investigating and asking them to apologise in writing and restore my services, and then I shall submit my documents again for the second time !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone allows harassment to continue through same representative !

Got a call from the same person Sunil (01171272522) who had intimidated me on the 21st and had deactivated my phone number ( after barring of calls before that ) because I communicated to him that I would be porting my number ! His stand remains the same ! I have told him to email me as I will not suffer more harassment on the phone...

I can't understand why after repeated requests to have written interactions on Vodafone social media page and my petition, Vodafone is making the same people get in touch with me who have spoilt the case and are refusing to investigate the matter or send an apology letter even now ? The fact is that I had submitted updated documents and their staff had verified it in June ! And yet my calls were barred twice and finally my number was deactivated !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone fails in satisfying customers / Bad customer service !

Customer service is all about pleasant interactions and reaching for solutions to tackle the problems of customers if any to enhance their experience.

 Customer service is all about recognising the needs of customers and not continually ignoring those needs. Companies need to be interactive with the customers to know their requirements and concerns to retain those customers and win back the dissatisfied ones. Also when one team fails to resolve an issues then right away another team should be detailed to address the complaint and that too promptly. Addressing complaints without delays and follow up after that are so important to keep customers satisfied . If they fail to do that then they fail as a service provider. 

Without communication nothing can ever be maintained or solved. Vodafone lacks in all those departments and so is miserable failing in meeting the expectations of it's customers. 

VODAFONE'S TRYING TO DELAY SETTLING OF MATTERS CAUSES MORE INCONVENIENCE TO CUSTOMERS

According to the message posted by Vodafone on their social media page , they are still working on my concern and others' as well. I have been hearing that far too long now to believe it...Such delays in handling complaints is inexcusable. And resisting interaction through emails is even more irritating after repeated requests to have written interactions regarding this case.

Every day they all post a similar message and falsely promise an update or say that they are trying to resolve the case. My number has been deactivated since the 19th of Oct.

The matter has been delayed long enough and a lot has been damaged in the process-  time, peace of mind, work and money. Each day Vodafone has delayed in fixing responsibility on the people concerned has costed me ! 
Now I find that the World calling card I had purchased from their store is also blocked and the expiry date is nearing. Even after reporting the matter, that too has not been addressed. As it is , I cannot use it as it can be only used on a Vodafone number and my number has been deactivated . 

Why does the customer have to pay for the inefficiencies of their teams ? All this would not have occurred if Vodafone teams had done their job the first time ! Vodafone is not only expected to restore my number but also accept responsibility for what happened and make up for all the inconvenience caused to me in terms of harassment and loss of work and money due to the deactivation.

Vodafone has no right to harass and insult customers to cover up the careless acts of their various teams. The number should not have been deactivated in the first place and now it should be restored immediately before they waste any more days. Investigation of the matter and a written apology from the people who caused me this harassment is long overdue ! Vodafone's rigidity to offer any written apology regarding the case  and refusal to investigate the case has only escalated the matter !

Action speaks louder than words ! Vodafone does not respect customers...

ACTION SPEAKS LOUDER THAN WORDS ! VODAFONE DOES NOT RESPECT CUSTOMERS...

For days Vodafone has been harassing me ! In facts for months I gave been mentally harassed just because their teams did not do their job of updating my information on their system even after verifying my documents at the store. Some numbers were deactivated by their negligence during system upgrade and some they deliberately deactivated to prevent customers from porting their numbers. I have this Vodafone number since 2009 and have always kept submitting updated documents whenever required  and yet I have been harassed so much !

In a democratic country like India this kind of dictatorial attitude of Vodafone is unacceptable and has to be questioned ! 

Vodafone should not get away by bullying customers endlessly by deactivating their numbers and that too without an investigation ! What does Vodafone think ? That it will keep silencing customers by constantly intimidating them and bullying them...Not anymore ! Gradually many people specially Vodafone customers are joining this petition and I sincerely appreciate that ! A special thanks to All those leaving comments as that will enlighten people about Vodafone's code of conduct in business. As a foreign company it should realise the importance of the code of conduct in business as well as respect consumers' rights as observed in their country. 

Today for the 12th day my number stands deactivated. It is time Vodafone stops sending out these false assurances that their teams would look into the matter ! It is obvious that Vodafone has done nothing to investigate the matter ! Customers are tired of their copying and pasting the same message to everyone ! Action speaks louder than words ! No action from Vodafone's side or my number would have been restored by now !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone demonstrates lack of concern for customers' complaints / No regard for customers !

Vodafone is not true to it's own word leave alone customers! They are ignoring the complaints leave alone find mutually suitable resolutions. Every day they have given false assurances to all the customers who are interacting with me  as well as me that they would look into the matter but they have not ! They are all the time finding excuses to avoid addressing the complaints and deviate from the matter. Each day their delaying addressing complaints is costing inconvenience each minute to the customers. People's work and personal lives are getting affected by it. I regret the day I chose Vodafone and many share the same sentiment.

Vodafone is now bullying many customers the same way by threatening to deactivate numbers if they show resistance to their harassment and demand for an investigation of their complaints ! They are specially targeting the ones who are signing this petition.

I am going to pursue this as long as it takes and whatever it takes ! I am going to pursue this as far as it goes ! They may have got their way thrice but not now as I have given them enough chances to investigate the matter before I started my petition ! 

Other Vodafone customers are also coming forward to stand with me every day as they too have reached the edge of harassment by Vodafone ! Now many Vodafone customers are demanding fair resolutions to their complaints as seen on their social media page. Customers are becoming stronger than before ! But Vodafone refuses to take them seriously even now and is not ready to meet them even half way. Instead they are busy deactivating numbers of all the customers who are planning to port their numbers elsewhere ! Either way they will lose customers forever at this rate ! They are losing their long time customers to Airtel because of their rigidity and harshness towards the customers . There are other issues too like barring of calls without really looking into the complaint, network coverage, overcharging of bills and activating services against the wishes of customers.

This message goes out for all telecommunication companies and most of all Vodafone - Do not take customers for granted ! When customers unite you will have to address their concerns sooner or later...

Vodafone has to be answerable to it's customers ! High time !

Vodafone has to be answerable to it's customers !

This petition is sure making a difference to other customers if not me as can be seen on the Vodafone social media pages. At least it is uniting customers ! Customers will not allow themselves and others to be harassed anymore by Vodafone or other telecommunication companies.

Now Vodafone is left with no choice but to be responsive and responsible regarding customers' complaints. But Vodafone even now is not addressing the complaints the way they should ! Only false promises are given to customers that they are looking into our concerns but it is clearly visible that they are not really working in that direction. Only words and no action ! So many complaints including mine against them lie unsolved. My number remains deactivated for the 11th day and because of that I cannot even port my number elsewhere. The last time they did this back in June, I had to encounter more problems even after the activation of my number as with it they even activated all those services and packs that I did not even subscribe to. So I had to address that as well with them. Since June till date there have been a series of problems with them. Often Vodafone charges you for packs that you have not activated on your phone. And when the customers react, they cover up the facts by either deactivating the numbers or altering the facts. On top of that their representatives have the audacity to blame the customers instead and shout at the customers ! Their staff at 199 really need to be sacked !

 Vodafone's indifference towards customers,ignoring their complaints and the accumulation of unsolved complaints as a result of their careless actions is coming to haunt them ! Now we want answers and fair resolutions !

Other Vodafone customers have started signing this petition and I sincerely appreciate that ! Thanks so much ! Please spread the word around so that we can get more names added here...Nobody should get away by harassing us specially when we are paying them for their services ! We expect value for our hard earned money !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone's Delayed Responses & Actions towards Customers' Complaints

Vodafone's Delayed Responses & Actions towards Customers' Complaints !

Got a message on Vodafone social media page that they will look into it and then update me....Let's see...

Another day is about to end with Vodafone  stuck on it's rigid stand of not restoring my number. Another day is about to end with Vodafone delaying a proper investigation to fix responsibility on their representatives who caused me this great inconvenience and mental harassment. They still want more time to look into the matter. What were they doing till now ?

It should have been their first priority to look into this matter ages back and specially now when it has reached such a high level of escalation.

Vodafone's actions and responses towards customers' complaints are always very delayed. Vodafone had ruined many customers' festive season by deactivating their numbers without a thought and then not acting promptly to undo the damage ! This past long weekend was Dusherra and people were travelling and without a thought Vodafone deactivated so many numbers because of rash decisions and system upgrade as evident from complaints and made people lose total connectivity with others. Vodafone has always caused a lot of inconvenience to Indian customers during festivals.

Vodafone does not connect people ! Vodafone disconnects people !

VODAFONE DOES NOT CONNECT PEOPLE ! VODAFONE DISCONNECTS ITSELF FROM CUSTOMERS ! 

Vodafone as a reputed telecommunications should be known for connecting people but they disconnect people from each other by blocking calls unnecessarily through the faults of their technology and rigidity towards customers. Vodafone disconnects it's long standing customers through their harsh and insensitive treatment. A telecommunication company should be great at communication ! But as a telecommunication company they are continuously failing in communicating with customers specially because Vodafone is demonstrating lack of empathy and understanding in management of customers.

Vodafone's Harassment continues- The Tenth Day !

My phone number still stands deactivated and Vodafone has not restored my number or tried to address the matter. The Right to an Investigation has been denied to me by Appellate and Nodal. If nothing else this petition is at least making a difference to other customers who have been interacting with them on FB pages. Vodafone is now forced to listen to their complaints because of my blog informing each other about their rights. So all of you are making a difference somewhere by signing this petition ! I may or may not benefit but others will...
I thank All who are supporting this petition. Please spread the word around.
Vodafone is not at all fair to it's long time customers like me who has been associating with them since 2009. You can imagine how they must be treating their new customers. They do not even believe in apologising even once for the carelessness of their staff. So think twice before associating with them ! Vodafone can make your life unhappy !

Unhappy Vodafone Customers stand united against Vodafone as evident from their social media pages

Many Unhappy Vodafone Customers are interacting with me on their social media page and have agreed to collectively take a stand against the pathetic services of Vodafone India ! So many are facing overcharging of bills and deactivation of numbers because of Vodafone's upgrade in technology and harassment even after submitting documents. I am glad to know that so many people are coming forward to stand up for themselves and others against Vodafone ! We are ONE as consumers. It is about time that companies do not take Indian consumers for granted ! If nothing else it is important to inform the world about the dishonest business tones of Vodafone India.

We have a Right to be Heard ! Your greeting " Happy to Help" is not going to work anymore till you really mean it !

Consumer Rights Consumer Might !

Vodafone very unresponsive on the matter !

My numbers stands deactivated by Vodafone for the ninth day and still they are not at all concerned in addressing my complaint and restoring my number immediately which had been blocked because of the carelessness of their various teams. This is endless inconvenience ! 
Vodafone has been harassing me since June 2015 when they had barred my calls for over a week without so much as verifying the fact that their representative Abhishek had already verified my documents at the Sector 18 Noida Vodafone Store ( next to Millenium supermarket) . 
It is unfortunate that nobody has done anything concerning this matter and so many customers like me are facing this problem around the same time.
Vodafone needs to be sued ! Maybe then they will stop treating customers like this ! 

Vodafone can be sued for financial breach of promise and harassment till date

As mentioned earlier, the Vodafone World Calling Cards that I had purchased just sometime back(Rs. 550 each) are about to expire by early next month but I cannot utilise them as Vodafone has deactivated my number for over a week now. So I decided to pass on those cards to other family members who could use them. But to our disappointment, we discovered that the new calling card is not working.

The blocking of any unused Vodafone World Calling Card has no connection with deactivation of my number as these are prepaid unused cards.This amounts to a criminal act involving financial breach of trust for which you can be legally sued.

That just goes to show that Vodafone has recently started selling World calling cards that are not working and usable.When we called customer service from my mother's number , Vishwajeet informed us that he is not able to assist us in the matter because he has no information on the product. Vodafone does not even have enough information about it's own products leave alone the capability to assist customers in any way.

Vodafone's continued stance on all my complaints to date and reluctance to respond in writing through emails strongly indicates that  they are intent on my victimisation and abuse of consumer rights.

http://rightsall.blogspot.in/search/label/Vodafone

Vodafone as indifferent as ever !

 Instead of resolving the matter and getting to the root of the problem, Vodafone remains as adamant as ever in it's refusal to restore my deactivated number, send out an apology letter and order an investigation. 
I could post so many evidences of their lack of sensitivity towards complaints of customers. Anyone who has gone through similar experiences with Vodafone or who support my thoughts on standing up against harassment of customers must come forward now as that will make a huge difference to this petition being heard.
I appreciate all those who have taken the time to sign my petition as each person counts and each signature on this petition will definitely change the way Vodafone treats it's customers because in time they will be coerced into investigating as to how their representatives harass customers everywhere. Victory may be mine or not but I will be contented with the fact that I stood up for myself and others against Vodafone's mental harassment ! I'll feel happy that at least I tried. As it is battles are not won in one day and I am willing to devote as long as it takes to this cause...

Vodafone's Dictatorial Attitude

 Earlier on in June this year when Vodafone barred my incoming and outgoing calls based on the false feedback of their teams, I could at least access my Vodafone account but they have blocked my account as well this time due to the deactivation of my number. Would they have done the same in any other country where customers can sue them in an instant ? In any other country a customer would have been entitled to a complete investigation before Vodafone could take away the number. 
Why is Vodafone treating Indian customers differently ? In the worst cases of complaint too Reliance Communications has never done anything of the sort ! Then why is a foreign company like Vodafone getting away by treating customers this way all the time !? It is time they are held accountable for all their unethical business methods here.
They do not even easily allow customers to port the number to Airtel as it seems Airtel is beating them even in U.K now by giving good services and better rates to NRIs to call back home.
Vodafone seems to be threatened by Airtel's global presence and that is why it does not want to lose customers to Airtel. Reliance is doing quite well with NRIs in the States. More and more people are going with either Airtel or Reliance. At this rate Vodafone's presence in India as well as other countries will rapidly diminish and that too specially because of it's unscrupulous activities . 
We in our own country are letting foreign companies get away by treating the customers any way they want. Boundaries have to be established so that Vodafone does not harass and intimidate Indian customers all the way ! Any time any customers want to escalate a complaint, Vodafone threatens to disconnect their numbers. Why should Indian customers be subjected to such dictatorial attitudes of such foreign companies specially in our home country ? 
Vodafone should not be allowed to operate in this country if it cannot respect the customers here and continues to abuse consumer rights !

Vodafone's action costing me greatly !

Vodafone's delay in restoring my number has costed me greatly in my personal and work life as my life has in a way got paralysed and I am not able to receive calls of specially work related people due to the deactivation of the number. 

My business card carries this number and people are not able to access me directly for assignments. As a free lance Japanese Culture & Language Consultant my work relies on my everyday interactions with people regarding upcoming global assignments. I expect Vodafone to compensate me for letting my work life get affected through it's stubbornness to have barred my calls twice for more than a week in the last three months and deactivating my number recently. 

Addressing this case at all times to get my number restored is also taking me away from my work. As they say Time is Money but my time is being wasted by Vodafone for a very long time now ! As it is the international calling cards I had purchased from them are also getting wasted as I cannot use them on any other phone. Had they addressed this case on time or had let me port my number to Airtel then all this inconvenience would not have occurred.

Vodafone's rash action is costing me greatly ! They had no right to deactivate my number !

Vodafone delaying addressing this case everyday !

Vodafone India's social media team responded to my message that I had sent them on the 15th of Oct. 2015. It took them that long ! And now they want more details about the case and I had to remind them that I have already given them far too many details regarding my complaint in the past three months and specially since the 15th of Oct. They seem to be buying more time to address my complaint appropriately.
Suddenly they want me to fill out a survey form which I found odd because if they were really paying attention they would have seen that I have already written so many reviews about Vodafone on their pages as well as my blog in the last few months. My question was that " Is this the time to take a survey after so much of escalation of my complaint worldwide ! This is the time for action and investigation ! "
The matter has gone so beyond escalation that now I need answers and prompt action in the direction of my expectations from Vodafone. I have suffered immensely and seek justice in the matter ! And Vodafone could pave the way in that direction by first activating my number to start with ! But had they been fair, they would not have even disconnected my number in the first place.
They also wrote that their team would connect with me on the phone. And I reminded them again as always that time and again I have been insisting that I would want a written interaction with them now regarding the case so that everything is on record. 
I just hope Vodafone India has notified a more professional and impartial team this time as the team who has been handing my case all this while just complicated matters and spoilt our interaction through their harassment and lack of understanding. The matter has gone so beyond escalation that now I need answers and prompt action in the direction of my expectations from Vodafone. So much of time, energy and peace of mind has been lost in dealing with their unfairness in deactivating my number

Vodafone India will just end up tarnishing image of Vodafone Worldwide

27 Oct 2015 — Still more talks and no action ! My number has not been activated and the delay in addressing my complaint effectively for so long reflects just their inability to resolve sensitive cases. Vodafone India is still relying on it's junior representatives team to handle the case when actually seniors should be intervening and taking prompt actions to make up for the damage caused to the customer by their inexperienced teams. Vodafone India should realise the seriousness of the case considering that I have filed a petition and will continue fighting this case for others and myself who are experiencing such harassment at the hands of Vodafone. Accordingly a more experienced and professional team should have been assigned to this case to deal with this matter and as a gesture towards co-operation with me they should have restored my number to start with.

Vodafone avoiding investigation of matter...

 Just received a message this evening from them on their social media page asking me to complete a survey form. Instead of addressing the escalated complaint , they are asking me to fill up survey forms. They are just deviating from the matter! 
I have already given a lot of feedback on my unpleasant interactions with them and written so many reviews. What else is required for something to be done ?

Vodafone's bad attitude damages their image & results in more loss of customers

Vodafone's harsh and unfair attitude towards it's customers and it's careless way of handling customers' complaint is only resulting in bad advertisement for them because they are only getting negative feedback from their customers. 

Customers are in a way live advertisements and their discontent can really ruin Vodafone's reputation. 
Vodafone has now acquired the reputation of losing customers than gaining customers. They do not realise that each customer is important to their business.

 By slamming the door on customers all the time, they would only have loss of business and loss of good reputation. Unhappy customers would always go away.

It is very easy to lose customers but winning customers and that too the customers you are going to lose is even more difficult ! But Vodafone only knows how to lose customers specially because they do not believe in accepting their faults and apologising for it. Vodafone does not even know the art of winning back customers they have lost !

One has to act at the right moment or you lose that moment forever ! Vodafone has lost that moment with me as a customer when there was still time to apologise to me in writing and prevent the barring of my calls by owning up their fault. Now I want them to make up for all those times they harassed me and spoilt my festive season in the process !

Vodafone's Dishonest Business Tones

Vodafone India is tarnishing the name of Vodafone Worldwide !


Please support my petition-

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

The deficiencies of Vodafone cost the customers endless inconvenience

 One for All and All for one in their lies...It is clearly visible that is what Vodafone stands for ! The last three months I have been caught in the web of their lies. And every time I tried to disentangle myself to reach out for the next level of complaint channel to get justice, they would again weave a web of lies regarding my case. I have suffered immensely health wise too because of the mental torture they subjected me to through their representatives like Sunil and Sunder on the phone at 199 & Nodal number who were extremely aggressive and rude. They continuously harassed me through their lies, accusations and hostile attitude. This is supposed to be business but they made it personal ! Instead of addressing the case with a calm and professional attitude, they for some reason of their own made it their personal agenda to prevent me from getting the case investigated. Most of their male representatives always talked to me in a raised voice when discussing this case !

When I even complained to the shift supervisor Naresh, he declined to register a complaint for quite some time till I coerced him to do so by reminding him of my rights. Basically he was more interested in finding out as to what all I have gathered in terms of evidence relating to this case and I told him that he would get to know that soon enough when the matter goes to Consumer's Court. Such is the behaviour of Vodafone Representatives !

An investigation can never be one sided ! But Nodal based their resolution only on the false feedback given by their team. That just goes to show that all cover up for each other and going to these so called different levels of complaint is just a sheer waste of time ! At all levels they deviated from the matter and refused to address my complaint ! They only kept passing unfair judgements. Nodal is supposed to resolve conflicts impartially by listening to both sides but they did not do that as Nodal team was more interested in passing judgement based on their opinions. They did not even want to consider the facts.

The fact is that I have been wronged here because my account was suspended by the carelessness of the Backend team and the wrong feedback of the Vodafone specialised care team and Vodafone shop even after my documents were verified by their staff. At the time of visit to the store, I had even requested them to keep our attested documents and photographs but they returned it saying that they do not need it as our address has not changed in all these years. I kept requesting the representative to give me a reference number or receipt so that it could be confirmed later that I had got my documents verified at the store again but he refused. He assured me that my calls would not be barred but soon after that my calls were barred for a week ! It is very disappointing to see that they go back on their word everytime.

The question is not so much about submitting the documents again and again. The question is why were my calls blocked when my documents had been verified ? Vodafone's lack of professionalism, lack of efficiency and lack of co-ordination between departments is the key factor in complicating this matter. And because of the deficiencies in Vodafone's way of working, I as a customer have suffered and my number still remains deactivated for over a week now. I have been caused endless inconvenience by Vodafone's lies and carelessness.

ONE

I believe in standing up for my Rights and felt the importance of informing the world about Vodafone's dishonest business tones in India.

And I am truly grateful to all who are supporting my petition because WE as " ONE" can make a difference and bring about the much needed change in the way companies view customers.

Earlier on the 20th of June 2015  I had reported this matter to the Ministry of Consumer Rights but till date nothing was ever done in that direction !

Let's become ONE in defending our Rights as consumers or customers so that companies cannot take us for granted and get away with endless harassment. It is time that importance is given to Consumer Rights in India as well !

Only words and no action !

Only words and no action ! Vodafone only believes in discussions and not action. On their social media page Vodafone says that they do not want me to have such an unpleasant experience with them . But that unpleasant experience with them has already occurred and is still an ongoing process and they are doing nothing to change that ! They only offer words and fake assurances but no action is being taken to rectify their mistake. This has already happened far too many times ! 

What happened cannot be changed but Vodafone can definitely change their attitude towards this case and all it's customers. There has already been so much of discussion on this matter since June and now I expect action !

 The time has come for action and for Vodafone to fix responsibility on the people concerned. It is high time that conflict resolving authorities like the Nodal and Appellate Authority act responsibly for a change !

 The time has come for Vodafone to give importance to the customer and demonstrate it through actions by first restoring my services and then sending an apology letter right away. And then only will I  submit my documents again but on the condition that  Vodafone investigates the matter thereafter so that there is no repetition of such carelessness with any customers or me in the future. And I would need a reference number for that investigation so that I could keep a track about the progress of that investigation.

 Now this is not only my matter, it is the matter of all their customers in the same situation as mine ! Vodafone should investigate why it's stores are not registering or updating the customers' information regarding verification of their documents on visits to their various stores.

Vodafone does not ever give importance to customer services

A business thrives on it's relations with customers as each feedback of the customer is very important in making that company acquire a trustworthy reputation. Good customer relations requires the company to ingrain courtesy, sensitivity, flexibility and professionalism in it's staff in their dealings with customers. Good customer service also includes effective response to complaints and queries. But Vodafone neglects that all the time. Their lack of sensitivity and lack of providing an effective resolution has led me to escalate the matter on this platform. They are not attending to this case the way they should considering how far this complaint has been escalated. 

They are letting their unprofessional juniors handle this case and that is why there seems to be no breakthrough. As it is their staff is so rigid that they never want to hear anything or discuss a way out to resolve the problem by meeting the customer half way if not all the way. Vodafone staff needs training in customer relations as they lack the skills to initiate a pleasant interaction with the customers. Till date the Specialised Customer Services team and Nodal just seem to be adopting the same approach every time instead of a more flexible approach that could lead to solving this case. Instead of making up for the mistakes, they are continuously blaming the customer all the time and thus alienating the customer further. Instead of focussing on resolving the problem, the Nodal and Appellate have concentrated more on closing the matter immediately by blaming the customer to save their staff. If Vodafone believed in customer relations, it would have handled my complaint differently.

Vodafone as always fails in complaint management and satisfying customers

It seems that Vodafone is not at all interested in meeting the needs of customers or address customers' complaints promptly. Back in June this year the investigation was left incomplete and that is what I had requested in addition to an apology for barring my calls in return for my co-operation to submit the documents I had already submitted. And now from the 15th of October I have been telling them repeatedly through mails and calls that I had already submitted my documents this year and they should confirm that and find out why their representatives did not update that information. But instead of co-operating with me on the matter, from the beginning they took a rigid stand by not even willing to investigate the matter or offer a written apology for the carelessness of their staff. If that was not enough, they even went ahead and barred my calls from the 19th of Oct. and then suddenly deactivated my number on the 21st .

Vodafone leaves no room for negotiation with customers to come up with a mutually suitable resolution to resolve the complaint.

Vodafone takes a very long time to even address any complaints seriously and never really follows up on the complaints promptly. It just chooses to let complaints accumulate and does not bother to deal with it the way it should. Perhaps Vodafone thinks that customers will get so tired and worn out by the delays in fair resolutions of complaints that the customer would just give in but every customer is not the same.

Vodafone's unprofessional business tactics and inefficiency has costed me a lot of inconvenience and that is why this careless attitude of theirs is not at all acceptable ! As it is because of the barring of my calls, I am not only encountering inconvenience in my personal and professional life but also loss of money because now the Vodafone World Calling cards that I had bought would be wasted.

Also in my entire time in business interactions with companies here as well as abroad, I have never encountered such endless harassment and rudeness and so it cannot be easily forgotten. I have been dealing with Vodafone for years but this time they have really gone too far in being abnormally aggressive and hostile with the customer and this is just very bad customer service ! I don't understand why they treat customers so harshly and allow complaints to go a long way of escalation. Vodafone needs a wholesale cleansing of their customer service to save their reputation from getting ruined and to meet the needs of the customers.Somehow they are just not able to satisfy numerous customers through their worst customer service and unprofessional way of managing complaints.

Vodafone is not even sensitive enlighten to honour simple requests or preferences of customers while dealing with them in addressing the complaints. Just yesterday I requested them on their social media page to interact with me in writing concerning this complaint instead of calling my alternative number so that everything is on the record. But they did not even agree to that as it seems they do not want to leave any trace of their acknowledgement of their faults in writing.  I had told them that I will  not entertain any calls from Vodafone on my alternative number after the way their staff has been continuously harassing me mentally and verbally on the phone . I had also requested them to first restore my number and have Sunder, Sunil and the Nodal team apologise to me for not doing their job correctly and then  I could agree to talk to Vodafone staff on Vodafone number regarding my co-operation for the second time on this matter. But I did not get any response whatsoever in written on that.

 Vodafone believes only in verbal communication and verbal acknowledgements while handling complaints so that they cannot be held responsible for anything later. But based on feedbacks of customers on various sites and my personal experience, Vodafone's word can never be trusted ! That is why I have suffered so much in my dealings with Vodafone as I always believed their fake assurances that my calls will not be barred even when I visited the shop with documents for our numbers. Perhaps their refusal to give me a reference number for our interaction then and later on the phone regarding complaint of harassment was just their way of having a power to change their statement any time and summon the customer specially a lady any time at the store. But they forget that we as customers cannot be fooled every time and we also know how to maintain evidence of our interaction with them. But customers do be careful ! Please record each and every interaction with them so that they do not get away with their lies and harassment.

 As it is they never deliver the services they promise. Vodafone never honours it's promises to the customers. Vodafone does not stand true to it's motto " Happy to Help". It is very unpleasant being a Vodafone customer !

Constant efforts to resolve the matter amicably rebuffed by Vodafone time and again !

My constant efforts and pleas to resolve the matter amicably and objectively were rebuffed at all levels of Vodafone by brazen, crudeness and rudeness in order to browbeat me. 

All this was being done by them to camouflage the illegal actions taken in transferring my number to a third party. Whatever Nodal may say today that they have not given away the number as yet, the fact is that Mr. Sunil threatened to transfer my number to a third party on the 21st of Oct. From June till date I have had to endure constant mental harassment by Vodafone which in turn spoilt many auspicious events and Dusherra recently. As evident by the feedbacks of so many customers, I am not the only ONE...Vodafone has troubled many in the past and now specially on the 21st and 22nd of October 2015 by deactivating their numbers without warning and without investigation.

I am extremely disappointed with the Nodal response as they too like their various teams are trying to weigh me down so that I give up my complaint and an investigation does not take place. 

There has been immense loss of peace of mind, time, money and energy in pursuing this case with them. Because of their rash action of barring my calls and later deactivating my number, my professional and personal life has been affected.

Vodafone's brazen display of arbitrariness

 Mahatama Gandhi said " I may be the most despicable person but when truth speaks through me I am invincible". Vodafone fails to realise that in time the truth about their lies shall emerge and they cannot keep intimidating me like this by threatening to keep my number deactivated for long and finally transferring it to someone else.

Vodafone in a brazen display of arbitrariness and selective unilaterialism deactivated my number just to victimise me for insisting on truth and integrity in Vodafone's interaction with it's customers. 

The Indian government has to restrain Vodafone from it's imperialism in India.


Vodafone till date is still refusing to accept the fact that I had already submitted documents ( ID & Address proof) on the 3rd of June 2015 but their staff at Noida Vodafone shop did not do their job rightly and update that information in my account which caused barring of my calls twice. 

Instead of investigating the matter thoroughly or have their staff apologise to me in writing for all the inconvenience caused, the Nodal team from the beginning has not even tried to resolve the matter or addressed my complaint properly. In the last call from them, Mr. Sunil did not talk to me in an appropriate manner as he was very hostile in his attitude towards me in this entire case. He kept talking in a raised voice. It is clearly obvious that I would not be getting a fair resolution from Vodafone. But I will continue to fight this battle with Vodafone.

I once again am not satisfied with their resolution as I have lost faith in their ability to resolve customer complaints. So I will be escalating the matter further and as far as it can go. This is totally unacceptable that the Nodal Office is letting Vodafone representatives get away with continuous harassment of a customer. Their uncouth employees do not even know how to talk to a customer leave alone a lady. It is also very unfortunate that the Nodal team is aiding the customer service team and Noida Vodafone shop to cover up their lies and supporting them in deactivating my number impulsively without even letting an investigation take place.

This was my last attempt to give them a final chance for the third or fourt time to resolve this issue at their level but as usual Nodal has failed me badly and let me down as a customer who had repeatedly turned to them hoping that their office would order an investigation of the matter and pass a fair judgement. As I had stated earlier on first Vodafone should do their job and fix responsibility on the people concerned by investigating and asking them to apologise in writing and restore my services, and then I shall submit my documents again for the second time. They have to be accountable for treating me this way !

I request all to stand by me as your support will make all the difference.