Vodafone does not ever give importance to customer services

A business thrives on it's relations with customers as each feedback of the customer is very important in making that company acquire a trustworthy reputation. Good customer relations requires the company to ingrain courtesy, sensitivity, flexibility and professionalism in it's staff in their dealings with customers. Good customer service also includes effective response to complaints and queries. But Vodafone neglects that all the time. Their lack of sensitivity and lack of providing an effective resolution has led me to escalate the matter on this platform. They are not attending to this case the way they should considering how far this complaint has been escalated. 

They are letting their unprofessional juniors handle this case and that is why there seems to be no breakthrough. As it is their staff is so rigid that they never want to hear anything or discuss a way out to resolve the problem by meeting the customer half way if not all the way. Vodafone staff needs training in customer relations as they lack the skills to initiate a pleasant interaction with the customers. Till date the Specialised Customer Services team and Nodal just seem to be adopting the same approach every time instead of a more flexible approach that could lead to solving this case. Instead of making up for the mistakes, they are continuously blaming the customer all the time and thus alienating the customer further. Instead of focussing on resolving the problem, the Nodal and Appellate have concentrated more on closing the matter immediately by blaming the customer to save their staff. If Vodafone believed in customer relations, it would have handled my complaint differently.