Vodafone as always fails in complaint management and satisfying customers

It seems that Vodafone is not at all interested in meeting the needs of customers or address customers' complaints promptly. Back in June this year the investigation was left incomplete and that is what I had requested in addition to an apology for barring my calls in return for my co-operation to submit the documents I had already submitted. And now from the 15th of October I have been telling them repeatedly through mails and calls that I had already submitted my documents this year and they should confirm that and find out why their representatives did not update that information. But instead of co-operating with me on the matter, from the beginning they took a rigid stand by not even willing to investigate the matter or offer a written apology for the carelessness of their staff. If that was not enough, they even went ahead and barred my calls from the 19th of Oct. and then suddenly deactivated my number on the 21st .

Vodafone leaves no room for negotiation with customers to come up with a mutually suitable resolution to resolve the complaint.

Vodafone takes a very long time to even address any complaints seriously and never really follows up on the complaints promptly. It just chooses to let complaints accumulate and does not bother to deal with it the way it should. Perhaps Vodafone thinks that customers will get so tired and worn out by the delays in fair resolutions of complaints that the customer would just give in but every customer is not the same.

Vodafone's unprofessional business tactics and inefficiency has costed me a lot of inconvenience and that is why this careless attitude of theirs is not at all acceptable ! As it is because of the barring of my calls, I am not only encountering inconvenience in my personal and professional life but also loss of money because now the Vodafone World Calling cards that I had bought would be wasted.

Also in my entire time in business interactions with companies here as well as abroad, I have never encountered such endless harassment and rudeness and so it cannot be easily forgotten. I have been dealing with Vodafone for years but this time they have really gone too far in being abnormally aggressive and hostile with the customer and this is just very bad customer service ! I don't understand why they treat customers so harshly and allow complaints to go a long way of escalation. Vodafone needs a wholesale cleansing of their customer service to save their reputation from getting ruined and to meet the needs of the customers.Somehow they are just not able to satisfy numerous customers through their worst customer service and unprofessional way of managing complaints.

Vodafone is not even sensitive enlighten to honour simple requests or preferences of customers while dealing with them in addressing the complaints. Just yesterday I requested them on their social media page to interact with me in writing concerning this complaint instead of calling my alternative number so that everything is on the record. But they did not even agree to that as it seems they do not want to leave any trace of their acknowledgement of their faults in writing.  I had told them that I will  not entertain any calls from Vodafone on my alternative number after the way their staff has been continuously harassing me mentally and verbally on the phone . I had also requested them to first restore my number and have Sunder, Sunil and the Nodal team apologise to me for not doing their job correctly and then  I could agree to talk to Vodafone staff on Vodafone number regarding my co-operation for the second time on this matter. But I did not get any response whatsoever in written on that.

 Vodafone believes only in verbal communication and verbal acknowledgements while handling complaints so that they cannot be held responsible for anything later. But based on feedbacks of customers on various sites and my personal experience, Vodafone's word can never be trusted ! That is why I have suffered so much in my dealings with Vodafone as I always believed their fake assurances that my calls will not be barred even when I visited the shop with documents for our numbers. Perhaps their refusal to give me a reference number for our interaction then and later on the phone regarding complaint of harassment was just their way of having a power to change their statement any time and summon the customer specially a lady any time at the store. But they forget that we as customers cannot be fooled every time and we also know how to maintain evidence of our interaction with them. But customers do be careful ! Please record each and every interaction with them so that they do not get away with their lies and harassment.

 As it is they never deliver the services they promise. Vodafone never honours it's promises to the customers. Vodafone does not stand true to it's motto " Happy to Help". It is very unpleasant being a Vodafone customer !