I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Friday, October 23, 2015

Vodafone's brazen display of arbitrariness

 Mahatama Gandhi said " I may be the most despicable person but when truth speaks through me I am invincible". Vodafone fails to realise that in time the truth about their lies shall emerge and they cannot keep intimidating me like this by threatening to keep my number deactivated for long and finally transferring it to someone else.


Vodafone in a brazen display of arbitrariness and selective unilaterialism deactivated my number just to victimise me for insisting on truth and integrity in Vodafone's interaction with it's customers. 

The Indian government has to restrain Vodafone from it's imperialism in India.


Vodafone till date is still refusing to accept the fact that I had already submitted documents ( ID & Address proof) on the 3rd of June 2015 but their staff at Noida Vodafone shop did not do their job rightly and update that information in my account which caused barring of my calls twice. 

Instead of investigating the matter thoroughly or have their staff apologise to me in writing for all the inconvenience caused, the Nodal team from the beginning has not even tried to resolve the matter or addressed my complaint properly. In the last call from them, Mr. Sunil did not talk to me in an appropriate manner as he was very hostile in his attitude towards me in this entire case. He kept talking in a raised voice. It is clearly obvious that I would not be getting a fair resolution from Vodafone. But I will continue to fight this battle with Vodafone.

I once again am not satisfied with their resolution as I have lost faith in their ability to resolve customer complaints. So I will be escalating the matter further and as far as it can go. This is totally unacceptable that the Nodal Office is letting Vodafone representatives get away with continuous harassment of a customer. Their uncouth employees do not even know how to talk to a customer leave alone a lady. It is also very unfortunate that the Nodal team is aiding the customer service team and Noida Vodafone shop to cover up their lies and supporting them in deactivating my number impulsively without even letting an investigation take place.

This was my last attempt to give them a final chance for the third or fourt time to resolve this issue at their level but as usual Nodal has failed me badly and let me down as a customer who had repeatedly turned to them hoping that their office would order an investigation of the matter and pass a fair judgement. As I had stated earlier on first Vodafone should do their job and fix responsibility on the people concerned by investigating and asking them to apologise in writing and restore my services, and then I shall submit my documents again for the second time. They have to be accountable for treating me this way !

I request all to stand by me as your support will make all the difference.
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